Milka Nkongolo
Fort Worth,TX
Summary
Results-driven healthcare operations professional with 3+ years of progressive experience in clinical and administrative settings. Skilled in directing daily operations, optimizing patient flow, and supporting financial and personnel management. Known for building collaborative teams, implementing process improvements, and ensuring compliance with safety and regulatory standards. Currently completing a BBA in Healthcare Administration (Dec 2025), with the goal of advancing into healthcare leadership and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
MD TruCare
Fort Worth, TX
01.2024 - Current
- Directed daily patient scheduling and intake workflows to reduce wait times by 20% and improve patient satisfaction scores.
- Trained and mentored 5+ new clinical staff on compliance, EMR use, and care protocols, achieving 100% onboarding completion within 30 days.
- Coordinated with providers and admin teams to streamline documentation and reporting, cutting errors by 15% and supporting audit readiness.
Medical Assistant
360 Cardiac Care
Keller, TX
08.2023 - 01.2024
- Managed patient flow for a high-volume clinic, supporting 50+ patients per day while maintaining compliance with HIPAA/OSHA standards.
- Collaborated with physicians to implement scheduling adjustments that increased throughput by 10% without compromising care quality.
- Supported quality assurance by monitoring documentation accuracy, contributing to a successful compliance review with no deficiencies.
Medical Assistant
Epic Heart & Vascular
Decatur, TX
02.2023 - 08.2023
- Oversaw front-office operations, handling 100+ patient inquiries weekly and ensuring timely scheduling and follow-ups.
- Assisted with staff onboarding and training, improving orientation efficiency and reducing early turnover by 12%.
- Coordinated patient intake documentation and insurance verification, reducing processing delays by 15%.
Education
Bachelor of Business Administration - Healthcare Administration
Texas Woman’s University
Denton, TX12.2025
Certificate - Medical Assisting
The College of Health Care Professions
Fort Worth, TX01.2023
Skills
- Healthcare Operations Management
- Staff Training & Leadership
- Process Improvement / Quality Assurance
- Patient Flow & Scheduling Optimization
- Compliance (HIPAA, OSHA, Joint Commission)
- Cross-Functional Collaboration
- Financial & Resource Allocation Support
- Electronic Medical Records (EMR) Systems
- Strategic Planning & Goal Alignment
- Bilingual Communication (English/French)
Accomplishments
- I completed my medical assistant school in 2023.
- chancellors list for two years,2024: fall and spring , 2025: spring and summer
Certification
Bls certification
Osha certification
Excel certifications
X- culture business certification
Strategic planning certification
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
MD TruCare
01.2024 - Current
Medical Assistant
360 Cardiac Care
08.2023 - 01.2024
Medical Assistant
Epic Heart & Vascular
02.2023 - 08.2023
Bachelor of Business Administration - Healthcare Administration
Texas Woman’s University
Certificate - Medical Assisting
The College of Health Care Professions