Brooke Ashley Livesay
Phenix City,AL
Summary
Detail-oriented Medical Support Assistant experienced in MHS GENESIS and delivering exceptional customer service. Manages patient data and coordinates care in high-pressure settings, ensuring operational efficiency and patient confidentiality. Facilitates effective communication among healthcare teams.
Overview
2
2
years of professional experience
Work History
Medical Support Assistant
Martin army community hospital
Columbus, GA
06.2024 - Current
- Patient Reception & Registration:
- Register patients accurately into MHS GENESIS, verifying identity, eligibility, and required documentation.
- Electronic Health Record (EHR) Management (MHS GENESIS):
- Accurately enter, update, and maintain patient data in MHS GENESIS in real-time.
- Retrieve and forward relevant clinical documentation to the healthcare team.
- Scheduled follow-up appointments and coordinated diagnostic testing and referrals using GENESIS.
- Communication & Coordination:
- Answer and triage phone calls from internal departments (e.g., lab, radiology, pharmacy) and external providers.
- Informed medical staff of lab results and urgent messages to promote timely patient care.
- Coordinate with EMS, inpatient units, and administrative personnel to ensure continuity of care.
- Contact outside hospitals to arrange patient transfers.
- Clerical and Administrative Support:
- Prepare VA forms, Animal Bite reports, Transfer packets, 24 Hour Reports
- Track patient movement and bed availability.
- Assisted with daily logs, shift reports, and maintained required documentation for operational efficiency.
- Emergency Protocol Support:
- Understand emergency codes and response protocols (Code Blue, Disaster Plan, etc.).
- Work alongside nurses, providers, and other MSAs to maintain continuous coverage.
- Support quality assurance initiatives and process improvement.
- Knowledge and skills:
- Proficiency in MHS GENESIS for patient registration, scheduling, clinical order management, and record retrieval.
- Strong understanding of HIPAA, patient confidentiality, and privacy protocols.
- Ability to remain calm, professional, and efficient in high-pressure environments.
- Knowledge of emergency department operations and medical terminology.
- Excellent customer service, communication, and interpersonal skills.
- Organizational skills to prioritize tasks, manage multiple demands, and maintain attention to detail.
- Familiarity with insurance eligibility checks and patient identification verification procedures.
- Flexibility to work various shifts, weekends, holidays, and respond to unscheduled changes.
Certified Medical Assistant
Internal Medicine Associates of Columbus
Columbus, GA
04.2024 - 05.2024
- Assisted physicians in conducting patient examinations and medical procedures to ensure quality care.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Administered vaccinations and conducted routine health screenings efficiently.
- Educated patients on medication usage and treatment plans, enhancing their understanding and adherence.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Managed inventory of medical supplies, ensuring optimal stock levels for uninterrupted patient care.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared and maintained accurate patient medical records and files.
- Scheduled patient appointments and coordinated follow-up care effectively.
- Assisted with scheduling patient appointments and follow-up visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Managed inventory of medical supplies and ensured proper stock levels.
- Communicated with insurance companies to verify patient coverage details.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Accessed third-party insurance databases to identify coverage of benefits.
- Assisted healthcare staff with insurance inquiries and verification processes.
- Processed payments from patients accurately using cash registers or computerized systems.
- Educated patients on medication usage and treatment plans clearly.
- Educated patients about insurance processes and requirements effectively.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Education
Medical Assistant Certification - Medical Assistant
Eastern College of Health Vocations
Shreveport08-2015
High School Diploma -
Parkway High School
Bossier City, LA05-2014
Skills
- MHS Genesis proficiency
- EHR management
- Patient registration processes
- HIPAA compliance
- Patient confidentiality
- Privacy protocols
- Claims processing understanding
- Medical terminology
- Patient identification verification
- Data entry accuracy
- Organizational skills
- Multi-demand management
- Attention to detail
- Time management skills
- Adaptability to change
- Shift flexibility
- Customer support
- Team collaboration
- Problem-solving
- Communication skills
- Interpersonal skills
- Data entry accuracy
- Healthcare operations management
Timeline
Medical Support Assistant
Martin army community hospital
06.2024 - Current
Certified Medical Assistant
Internal Medicine Associates of Columbus
04.2024 - 05.2024
Medical Assistant Certification - Medical Assistant
Eastern College of Health Vocations
High School Diploma -
Parkway High School