Milla Trach
New York,NY
Summary
Highly motivated and hardworking professional with over six years of experience in customer service, the restaurant industry, sales, and event coordination.
Skilled in team organization, multitasking, and time management, with a strong work ethic and adaptability. Passionate about delivering exceptional guest experiences, maintaining efficiency in high-pressure environments, and fostering positive team dynamics.
A fast learner, resourceful problem solver, and creative thinker—give me lemons, and you'll get lemonade, lemon pie, and lemon meringue!
Overview
6
6
years of professional experience
Work History
Server
Little Ruby's West Village
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Experience in serving large parties and private events of 50+ people.
Head of Service Assistant/Host
Ruby Soho
04.2023 - 09.2023
- Greeted guests with friendliness and professionalism and answered questions about bar opening hours and basic operational information, menus and bookings - be responsible for table reservations and control the seating of guests in the restaurant - experience with the program ''Resy''.
- Provided constant communication with staff, management and kitchen during service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Office Manager/Social Media Content Creator
Intertrade Auto from USA
09.2021 - 02.2023
- Management of all social networks of company (500k+followers) Facebook, Instagram, TikTok.
- Monitored and managed brand reputation through social listening services.
- Work with CRM (salesforce).
- Help with documentation.
- Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies.
- Created new ideas, products and story boards for new marketing campaigns (introduced several marketing campaigns using social media and other marketing tools).
Server/Maitre D'
Skybar
03.2021 - 09.2021
- Greeted guests with friendliness and professionalism and answered questions about bar opening hours and basic operational information, menus and bookings.
- Answered phone calls applying a working knowledge of phone system etiquette and operation.
- Provided excellent dining experiences by accurately taking and serving customer orders.
Administrator/General Sales Manager
LimeFit Club
01.2019 - 08.2021
- Full organization of the club's central reception.
- Work with existing and new clients of the club.
- Consultation by phone.
- Providing informational support to club clients.
- Control of customer registration for various services.
- Lead prospecting, sale of club cards.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolving conflict situations/problem-solving.
- Organization of various events in the club.
- Learned how to deal with customers utilizing diverse negotiation techniques, effectively recruited and managed employees.
Sales and Account Representatives
LTB
09.2018 - 12.2018
- Consultation of buyers, help in product selection.
- Implementation of the sales plan ( each month's plan was exceeded by 20 - 30%).
- Merchandising.
Education
Bachelor of Science - International Relations
Lesya Ukrainka Volyn National University
Ukraine06.2021
Skills
- Strong work ethic
- Hospitality service expertise
- Exceptional customer service
- Large party banquet server experience
- Catering server experience
- Team Leadership
- Managerial Skills
- Good Communication Skills
- Creative Problem-solving
- Self Motivation
- Organizational Skills
- Multitasking and Prioritization
Timeline
Server
Little Ruby's West Village
10.2023 - Current
Head of Service Assistant/Host
Ruby Soho
04.2023 - 09.2023
Office Manager/Social Media Content Creator
Intertrade Auto from USA
09.2021 - 02.2023
Server/Maitre D'
Skybar
03.2021 - 09.2021
Administrator/General Sales Manager
LimeFit Club
01.2019 - 08.2021
Sales and Account Representatives
LTB
09.2018 - 12.2018
Bachelor of Science - International Relations
Lesya Ukrainka Volyn National University
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