Milla Leilani Payne
Maypearl,TX
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs.
Overview
3
3
years of professional experience
Work History
Server
Waffle House
Midlothian, TX
10.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Food Runner
Wilsons Seafood
Midlothian, TX
05.2023 - 09.2024
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Worked with the Toast system
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Memorized dining room floor plans and understood seat number system.
FOH Manager
Wendys Restaurant
Midlothian, TX
03.2022 - 12.2022
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
Education
GED -
Homeschooled
Midlothian, TXSkills
- Food Running
- Menu Memorization
- Guest Seating
- Safe Food Handling
- Table Bussing
- Food Delivery
- Guest Engagement
- Order Management
- Price memorization
- Item promotion
- Check payment processing
- POS operation
- High-volume dining
- Food safety understanding
Timeline
Server
Waffle House
10.2023 - 05.2024
Food Runner
Wilsons Seafood
05.2023 - 09.2024
FOH Manager
Wendys Restaurant
03.2022 - 12.2022
GED -
Homeschooled