Millenna Rodriguez
Perth Amboy,NJ
Summary
Customer-focused professional with experience in high-volume environments, combining logistics coordination and hospitality service. Skilled at resolving issues quickly, handling high-pressure situations, and delivering exceptional customer experiences. Known for strong communication, problem-solving, and the ability to build trust with a wide range of customers.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
RXO Logistics
Edison, NJ
10.2023 - Current
- Serve as the main point of contact for drivers and clients, resolving real-time issues and ensuring smooth operations
- Handle high-pressure situations by quickly troubleshooting delays, route changes, and service concerns
- Communicate updates clearly and efficiently to maintain customer satisfaction and trust
- Manage multiple conversations simultaneously while maintaining accuracy and attention to detail
- Provide consistent support to ensure on-time deliveries and positive client experiences
Bartender
JamaGrille Sports Bar & Lounge
New Brunswick, NJ
05.2024 - 05.2025
- Delivered high-level customer service in fast-paced, high-volume environments
- Built strong rapport with guests, creating repeat customers and increasing overall sales
- Handled cash and card transactions accurately while maintaining speed and efficiency
- Managed multiple orders and customer needs simultaneously without compromising service quality
- Resolved customer concerns professionally to maintain a positive experience
Customer Service Representative
RXO Logistics
Edison, NJ
07.2022 - 10.2023
- Provided support via phone, email, and internal systems, handling a high volume of customer inquiries
- Resolved customer issues efficiently while maintaining a calm and professional tone
- Communicated updates and solutions clearly to ensure customer understanding and satisfaction
- Collaborated with internal teams to address service concerns and improve workflow
- Maintained accurate records of customer interactions and service updates
Receptionist Administrator
Randy Limo Services Inc
Old Bridge, NJ
12.2020 - 01.2022
- Assisted customers with bookings, questions, and service concerns across phone, email, and in-person interactions
- Delivered professional front-facing service while managing multiple administrative tasks
- Processed payments and handled sensitive customer information with accuracy and discretion
- Resolved scheduling and service issues to ensure a smooth customer experience
Bartender
Route 9 Associates
Sayreville, NJ
10.2020 - 12.2021
- Provided attentive customer service in a fast-paced bar environment
- Built rapport with customers to enhance experience and encourage repeat visits
- Handled cash, card transactions, and open tabs accurately
- Addressed customer concerns and maintained a positive service environment
- Trained new staff on service standards and customer interaction
Customer Service Associate
Wawa
Woodbridge, NJ
11.2018 - 11.2020
- Delivered fast, friendly service during high-volume and peak hours
- Assisted customers with purchases, questions, and product recommendations
- Handled transactions accurately while maintaining speed and efficiency
- Maintained clean and organized service areas to support a positive customer experience
Server/Cashier
Bayside Creamery
Perth Amboy, NJ
03.2017 - 07.2019
- Provided direct customer service by taking orders and answering menu questions
- Recommended products based on customer preferences to improve satisfaction
- Processed payments accurately and efficiently
- Maintained a clean, organized environment while managing multiple customer interactions
Education
Bachelor of Science - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ06-2026
Skills
- Customer Support & Issue Resolution
- High-Volume Communication (Phone, Chat, In-Person)
- Conflict De-escalation
- Problem Solving & Critical Thinking
- Multitasking in Fast-Paced Environments
- Payment Handling & Transactions
- Relationship Building & Customer Retention
- Attention to Detail & Accuracy
- Bilingual: English & Spanish
Timeline
Bartender
JamaGrille Sports Bar & Lounge
05.2024 - 05.2025
Truck Dispatcher
RXO Logistics
10.2023 - Current
Customer Service Representative
RXO Logistics
07.2022 - 10.2023
Receptionist Administrator
Randy Limo Services Inc
12.2020 - 01.2022
Bartender
Route 9 Associates
10.2020 - 12.2021
Customer Service Associate
Wawa
11.2018 - 11.2020
Server/Cashier
Bayside Creamery
03.2017 - 07.2019
Bachelor of Science - Psychology
Rutgers, The State University of New Jersey