Miller Ackerson
Washington,DC
Summary
Results-driven Operations & Business Development Professional with expertise in restaurant management, client solutions, and digital marketing. Utilizes hands-on culinary experience and proficiency in restaurant management software (MarginEdge) to enhance revenue, streamline workflows, and improve client profitability. Experienced in consultative client support, P&L analysis, and food cost management to tackle operational challenges.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Business Development Representative
MarginEdge
Arlington, Virginia
04.2025 - Current
- Guided customers in product selection by addressing inquiries and facilitating informed purchase decisions.
- Recommended products based on customer needs and available inventory to enhance satisfaction.
- Supported restaurant customers with inventory, PMIX and sales mapping, P&L review, and food cost analysis.
- Developed expertise in restaurant management systems and menu profitability to better support client inquiries.
Restaurant Manager
Great American Restaurants
12.2023 - 04.2025
- Oversaw daily restaurant operations, including opening and closing procedures, staff scheduling, and ensured compliance with health and safety regulations to maintain operational efficiency.
- Maintain a high standard of customer service by addressing customer complaints and feedback, ensuring a positive dining experience, and fostering a welcoming atmosphere.
- Recruited, trained, and supervised staff, including servers, food runners, hosts, and bartenders; conducted regular performance evaluations and provided ongoing training to enhance team skills.
- Monitor financial performance, including budgeting, forecasting, and cost control.
- Analyzed sales reports and implemented strategies that improved revenue and profitability.
- Manage inventory levels, order supplies, and oversee stock rotation to minimize waste and ensure the availability of fresh ingredients.
New Product Development and Social Media Management
Nate's Cookies
09.2022 - 05.2023
- Developed and managed targeted content strategies for each social media platform, enhancing audience engagement.
- Engaged with followers by monitoring and responding to inquiries, fostering community interaction.
- Formulated and tested new recipes, ensuring the final products meet desired taste, texture, and quality standards.
- Created prototypes and samples of new products, refining recipes and processes based on taste test feedback to ensure product quality.
Digital Marketing Intern
RE+ Events
05.2022 - 08.2022
- Researched industry trends, competitor activities, and target audience demographics to inform marketing strategies.
- Assisted in creating engaging content for various platforms, including social media, blogs, newsletters, and promotional materials.
- Analyzed marketing data and generated reports on campaign performance, website traffic, and social media metrics to identify areas for improvement.
- Organized and promoted marketing events and trade shows by managing logistics and coordinating with vendors.
Education
Bachelor of Business Administration - Marketing, concentrating in Digital Marketing
Elon University
NC05-2023
Skills
- Sales forecasting
- Sales analysis
- Customer relationship management
- Inventory Management
- Social Media Management
- Microsoft Office Suite
- Scheduling
- Leadership
- Hospitality
Certification
- Google Ads Certification Completed 2023
- ServSafe Manager Food Safety Certification Completed 2024
Timeline
Business Development Representative
MarginEdge
04.2025 - Current
Restaurant Manager
Great American Restaurants
12.2023 - 04.2025
New Product Development and Social Media Management
Nate's Cookies
09.2022 - 05.2023
Digital Marketing Intern
RE+ Events
05.2022 - 08.2022
Bachelor of Business Administration - Marketing, concentrating in Digital Marketing
Elon University