Ceionna Miller
New Port Richey,FL
Summary
Successful Branch Operations Manager with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager LO
Wells Fargo
05.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Lead Teller
Wells fargo
12.2018 - 05.2023
- 4-year reliable employee, responsibilities include cash ordering, approving transactions, tactfully diffusing customer situations and coaching other team members.
- Identified potential needs through observation, questioning, and listening.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
Assistant Manager
The Crooked wood
03.2017 - 12.2019
- I started at this company as a server and worked my way up to assistant manager within a very short span of time
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Staffing coordinator
Solaris Healthcare Bayonet Point
05.2015 - 12.2018
- Made effective schedules for CNA staff and serve as point of contact for any concerns on shift to ensure operations ran smoothly.
- Developed and facilitated new-hire orientations.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
Shift Manager
Arby’s
03.2013 - 12.2016
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
Education
Bachelor Of Applied Science - Business Management
Pasco Hernando State College
AA - General Studies, business management
Pasco- Hernando State College, PHSC
12.2023
Skills
- Skills & Abilities
- Always successful in any position that I am given the opportunity to take
- Determined to seek out new challenges that involve taking on new responsibilities
- Team player that works very well with peers; Peers and superiors would describe me as outgoing, knowledgeable, and a great leader
Accomplishments
Branch manager spot light award- June 2023
Branch manager spot light award- July 2024
Timeline
Branch Operations Manager LO
Wells Fargo
05.2023 - Current
Lead Teller
Wells fargo
12.2018 - 05.2023
Assistant Manager
The Crooked wood
03.2017 - 12.2019
Staffing coordinator
Solaris Healthcare Bayonet Point
05.2015 - 12.2018
Shift Manager
Arby’s
03.2013 - 12.2016
Bachelor Of Applied Science - Business Management
Pasco Hernando State College
AA - General Studies, business management
Pasco- Hernando State College, PHSC