Miller Lundberg
Atlanta,GA
Summary
Hardworking server with proven relationship-building and time management skills in fine dining/fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server
Jackson Hole Mountain Resort {Piste}
Jackson , WY
2023.12 - 2024.04
- Implemented top-notch customer service techniques to achieve maximum customer satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Efficiently responded to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Server
Blue Lion
Jackson , WY
2023.11 - 2024.04
- Demonstrated extensive expertise in menu and wine knowledge, encompassing pairings and varietals.
- Proven track record of delivering exceptional guest service in high-end dining environments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Bartender
Nomans
Martha's Vineyard , MA
2023.06 - 2023.09
- Bar setup, batching cocktails, cutting fruit, making drinks, maintaining excellent customer service, side work and closing the bar each evening.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Head Server
Caldera House
Jackson Hole , Wyoming
2020.11 - 2023.04
- Lead and train all serving staff pre-season, teach steps of service, implement how the dining room is set for each different meal, wine knowledge to help other servers sell wine, setup and run banquets and buyouts in the restaurant
- Proven track record of delivering exceptional customer service in a fine dining environment.
- Ensured consistent maintenance of steps of service throughout nightly operations.
- Expertise in menu and wine knowledge. including pairings and varietals.
- Nightly closing duties.
- Explained daily specials and made recommendations upon request.
- Assigned duties to servers and monitored their performance.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
FOH Manager/Bartender
Moe's BBQ
Jackson Hole , Wyoming
2020.08 - 2021.04
- Ordering alcohol and FOH supplies for the restaurant, running the bar and managing at the same time
- Making the schedule for FOH employees
- Developed and implemented customer service standards to ensure consistent quality of service.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Monitored employee performance to ensure compliance with company standards.
- Trained new staff on proper customer service techniques, policies and procedures.
Ski Instructor
Alterra Mountain
Winter Park , CO
2013.11 - 2020.03
- Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
- Provided helpful feedback to students in order to improve their technique and style.
- Developed lesson plans that included drills and activities tailored to each student's individual needs.
- Conducted ski assessments for beginners and intermediate skiers in order to determine their skill level.
- Created a positive learning environment through enthusiasm, patience, and motivation.
Server
Devil's Thumb Ranch
Winter Park , Colorado
2014.01 - 2020.01
- Maintained my section and provided the best possible experience and customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Opening and closing sidework
- Monitored dining room for cleanliness and proper set-up at all times.
Manufacturer's Representative
Ragland Clay Products
Ragland , Alabama
2015.06 - 2015.12
- Developed and maintained relationships with vendors, suppliers, and customers.
- Identified potential new markets and opportunities for product lines.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing sales volume.
Ski Instructor
Perisher Ski Resort
Jindabyne , Australia
2014.06 - 2014.09
- .Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
- Conducted ski assessments for beginners and intermediate skiers in order to determine their skill level.
- Created a positive learning environment through enthusiasm, patience, and motivation.
- Provided helpful feedback to students in order to improve their technique and style.
- Developed lesson plans that included drills and activities tailored to each student's individual needs.
Delivery Driver
Domino's Pizza
Cahaba Heights , Alabama
2009.01 - 2012.11
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
Secretary
Dawoud Auto Sales
Birmingham , Al
2010.01 - 2011.01
- Worked as a secretary and runner, mostly bought and sold cars.
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Runner
Alabama Wholesale Brokers
Birmingham , Al
- Worked under my father learning his business and developing sales skills.
- Delivered goods, documents, and parcels to clients in a timely manner.
- Loaded and unloaded vehicles with merchandise for delivery or pickup.
Education
Bachelor of Science - Business Administration
University of Alabama Birmingham
12.2012
Skills
- Upscale dining expertise
- Beverage Preparation
- Health Codes Compliance
- Suggestive Selling
- Menu Memorization
- Food Running
- Food Preparation
- Outstanding Customer Service
- Extensive Wine Knowledge
- Handling Difficult Customers
- Wine and Liquor Expertise
- Issue Resolution
- Flexible Schedule
Timeline
Server
Jackson Hole Mountain Resort {Piste}
2023.12 - 2024.04
Server
Blue Lion
2023.11 - 2024.04
Bartender
Nomans
2023.06 - 2023.09
Head Server
Caldera House
2020.11 - 2023.04
FOH Manager/Bartender
Moe's BBQ
2020.08 - 2021.04
Manufacturer's Representative
Ragland Clay Products
2015.06 - 2015.12
Ski Instructor
Perisher Ski Resort
2014.06 - 2014.09
Server
Devil's Thumb Ranch
2014.01 - 2020.01
Ski Instructor
Alterra Mountain
2013.11 - 2020.03
Secretary
Dawoud Auto Sales
2010.01 - 2011.01
Delivery Driver
Domino's Pizza
2009.01 - 2012.11
Runner
Alabama Wholesale Brokers
Bachelor of Science - Business Administration
University of Alabama Birmingham
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