Millicent Wadley
Mesquite,TX
Summary
Dynamic office manager specializing in customer service and team coordination. Known for implementing effective organizational systems that improve efficiency and foster collaboration, driving increased satisfaction and operational excellence.
Overview
29
29
years of professional experience
Work History
Office Manager
CIRCLE CREEK EARLY CARE AND EDUCATION
Mesquite, TX
07.2016 - Current
- Streamlined office operations, enhancing workflow efficiency and productivity across all departments.
- Managed scheduling and coordination of staff meetings, ensuring effective communication and collaboration.
- Oversaw inventory management, maintaining supplies and equipment for optimal operational functionality.
- Implemented organizational systems that improved document retrieval time and reduced clutter in workspaces.
- Led initiatives to enhance customer service quality, resulting in increased satisfaction among families served.
- Coordinated compliance with state regulations, ensuring adherence to licensing standards and safety protocols.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Childcare Educator
CIRCLE CREEK EARLY CARE AND EDUCATION
Mesquite, TX
07.1997 - Current
- Developed and implemented age-appropriate educational activities fostering cognitive and social development.
- Monitored children's behavior, ensuring a safe and nurturing environment conducive to learning.
- Collaborated with families to support individual child needs and enhance developmental progress.
- Trained and mentored new staff on effective childcare practices and program policies.
Education
High School Diploma -
SOUTHEASTERN HIGH
03-2010
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Credit and collections
- Relationship building
- Scheduling
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Policy implementation
- Team supervision
- Team bonding
- Senior leadership support
- Decision-making
- Teamwork and collaboration
- Teamwork
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Active listening
- Effective communication
Timeline
Office Manager
CIRCLE CREEK EARLY CARE AND EDUCATION
07.2016 - Current
Childcare Educator
CIRCLE CREEK EARLY CARE AND EDUCATION
07.1997 - Current
High School Diploma -
SOUTHEASTERN HIGH