Millicent Camille Dacasin
San Francisco,CA
Summary
Proven customer service expert with a track record of enhancing guest relations at DoorDash through timely and accurate deliveries, achieving high customer satisfaction. Skilled in multitasking and organizational abilities, demonstrated across roles from barista to receptionist.
Excelled in team building and food handling, ensuring quality service and operational efficiency. Transparent and quick-learning.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Casa Adelante
San Francisco, CA
01.2025 - Current
- Answered incoming calls and directed them to the appropriate personnel.
- Recorded resident comments or complaints, escalating to management for immediate resolution.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Prioritized resident satisfaction
- Maintaining a positive attitude, upholding appearance standards, and adhering to company policies
- Monitoring building access, reporting suspicious activity, and following safety protocols
- Receiving and distributing packages to residents
- Communicating resident maintenance requests to relevant staff
Dasher
DoorDash
10.2019 - 12.2023
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Cold-called prospective customers to provide details on company services or products.
- Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Adhered to company policies and procedures when delivering food orders.
- Carried food in insulated bags to maintain hot or cold temperature.
Receptionist
Daly City optometry
Daly City, California
02.2019 - 12.2019
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Administered and interpreted tests for glaucoma screening and retinal health.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Communicated with patients to obtain and document medical histories.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Barista
Starbucks, Target
San Bruno, California
11.2018 - 02.2019
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Operated cash registers to process customer payments.
Front Desk Receptionist
Americans Best Value Inn
San Mateo, California
02.2018 - 11.2018
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Managed reservations system, ensuring accuracy in bookings and availability.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered phone calls and addressed concerns
Education
High School Diploma -
Downtown High School
San Francisco, CA05-2017
Skills
- Customer service expertise
- Scheduling appointments
- Document management
- Cash handling experience
- Customer service
- Hospitality services
- Guest relations
- Clerical duties
- Bookkeeping
- Teamwork
- Multitasking
- Organizational skills
- Foodhandling
Timeline
Front Desk Clerk
Casa Adelante
01.2025 - Current
Dasher
DoorDash
10.2019 - 12.2023
Receptionist
Daly City optometry
02.2019 - 12.2019
Barista
Starbucks, Target
11.2018 - 02.2019
Front Desk Receptionist
Americans Best Value Inn
02.2018 - 11.2018
High School Diploma -
Downtown High School