Summary
Overview
Work History
Education
Skills
Tittle:
References
Languages
Timeline
Generic
ERIK E. HURTADO GALINDO

ERIK E. HURTADO GALINDO

Orlando,USA

Summary

A result motivated, committed and experienced Sales Representative with excellent communication skills and high level of customer service. Wide expertise in the hospitality sector, airlines & touroperators. Multiskilled with the ability to plan, manage, maintain and develop existing and new customers through ethical sales methods. Possessing a good team spirit and consistent with high customer commitment. Making use of outstanding persuading and negotiating skills. Focused on the sales progression and customer's satisfaction with the ability to succeed in a demanding environment.

Overview

17
17
years of professional experience

Work History

Front Desk Clerk

Driftwood Hospitality
05.2023 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Assisted colleagues as needed for seamless operations across departments in the hotel setting.

FRONT DESK CLERK

Sunstyle Suites Inn
09.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.

SALES REPRESENTATIVE

Discova Touroperator
01.2021 - 01.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Negotiated contracts with clients and developed relationships with key personnel.

SALES REPRESENTATIVE

Viajes Caribe Maya Touroperator
01.2021 - 01.2021
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sales Supervisor

Canadian Tour Operator SUNWING Experiences
01.2010 - 01.2020
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.

PROFESIONAL TOUR GUIDE

Travel Agency Gaviota Tours Centro
01.2010 - 01.2010

SALES SPECIALIST

Hotel Sales Department - Hotel Meliá Las Dunas
01.2008 - 01.2010
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
  • Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
  • Conducted market research to identify new business opportunities and emerging trends, driving company growth.

CUSTOMER SERVICE AGENT

Customer Service Desk and Public Relations Office - Hotel Meliá Las Dunas
01.2008 - 01.2008
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Science - Communication, English And French Languages.

Universidad Central "Martha Abreu" De Las Villas.
Cuba
2008

Skills

  • SALES MANAGEMENT
  • FACE TO FACE AND TELEPHONIC SALES SCHEMES
  • INDIVIDUAL AND TEAM WORK IN SALES PROGRAM OPERATION
  • TOURS AND AIR TICKETS SELLING EXPERIENCE
  • PRODUCT PRESENTATION
  • GENERAL SERVICES KNOWLEDGE OF THE TOUR OPERATORS
  • GENERAL SERVICES KNOWLEDGE OF THE TRAVEL AGENCIES
  • GENERAL SERVICES KNOWLEDGE OF THE HOTELS
  • CUSTOMER SERVICE EXPERTISE
  • INCIDENT RESOLVING EXPERIENCE
  • WORK UNDER PREASSURE

Tittle:

SALES & CUSTOMER SERVICE SPECIALIST

References

  • JORDAN CAIN, GENERAL MANAGER OF HOLIDAY INN EXPRESS & SUITES, jcain@dhmhotels.com, 407 581 7900
  • RAFAEL MEJÍA, GENERAL MANAGER OF SUNSTYLE SUITES INN, reservations.sunstyle@gmail.com, 407 581 2444
  • MARIO MARTÍNEZ, SALES SUPERVISOR DISCOVA, mario.martinez@outlook.com, (+52) 998 734 9844
  • SAMARA DE LOS ÁNGELES PÉREZ LEIVA, SUPERVISOR OF THE TOUR OPERATOR SUNWING EXPERIENCE, sunwing1.csm@gaviotatoursvc.co.cu, (+53) 42 35 04 75
  • AILÉ DE LAS MERCEDES CABRERA TORRES, GENERAL MANAGER OF GAVIOTA TOURS CENTRO, Director.csm@gaviotatours.co.cu, (+53) 42 35 06 71 / 42 35 06 72

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional

Timeline

Front Desk Clerk

Driftwood Hospitality
05.2023 - Current

FRONT DESK CLERK

Sunstyle Suites Inn
09.2022 - 05.2023

SALES REPRESENTATIVE

Discova Touroperator
01.2021 - 01.2022

SALES REPRESENTATIVE

Viajes Caribe Maya Touroperator
01.2021 - 01.2021

Sales Supervisor

Canadian Tour Operator SUNWING Experiences
01.2010 - 01.2020

PROFESIONAL TOUR GUIDE

Travel Agency Gaviota Tours Centro
01.2010 - 01.2010

SALES SPECIALIST

Hotel Sales Department - Hotel Meliá Las Dunas
01.2008 - 01.2010

CUSTOMER SERVICE AGENT

Customer Service Desk and Public Relations Office - Hotel Meliá Las Dunas
01.2008 - 01.2008

Bachelor of Science - Communication, English And French Languages.

Universidad Central "Martha Abreu" De Las Villas.

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