Summary
Overview
Work History
Education
Skills
Training
RELATIONSHIP & EXECUTIVE ACCOUNT MANAGER
Timeline
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Millie Grujic

Willow Springs,USA

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Principle Client Success Exec

ADP, LLC
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance across business unites.
  • Assisted with day-to-day operations, working efficiently and productively with all team members and business units.
  • Enhanced customer satisfaction by resolving escalations promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Trained employees on proactively managing mergers and acquisitions and assigned duties.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.

Private Equity Executive Relationship Manager

AUTOMATIC DATA PROCESSING (ADP)
06.2021 - Current
  • Company Overview: Global provider of cloud-based human capital management (HCM) solutions.
  • Provide a complete understanding of our Private Equity book of business, objectives, strategic direction, and requirements to proactively demonstrate and deliver increased value throughout the lifecycle of the portfolio companies.
  • Identifies new service and/or product opportunities and coordinates as necessary with Sales.
  • Acts as a liaison between the PE and ADP, serving as a strategic advisor.
  • Ensure full understanding in Mergers & Acquisitions and proper coordination across different platforms, regions and divisions of ADP.

Human Resources Relationship Manager

AUTOMATIC DATA PROCESSING (ADP)
05.2017 - 06.2021
  • Company Overview: Global provider of cloud-based human capital management (HCM) solutions.
  • Strategically collaborate with ADP clients ranging in size from 200 to 1,500 employees. This entails driving technology optimization to maximize efficiencies, positively impacting the employee experience in a way that supports their culture, delivering best practices and compliance insights (HR, Benefits, & Payroll) tailored to each business situation and key initiatives.
  • Manage a book of business totaling $5.5 million in annual revenue
  • Perform strategic account reviews with C suite to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities
  • Act as a peer mentor to new associates including job shadowing and ongoing coaching sessions
  • Secured multiyear renewal agreements totaling more than $125k in additional revenue for the organization
  • Partner on key initiatives including succession planning, employer of choice branding, learning management system, appraisal methods, onboarding, total rewards programs and compensation strategies.

Client Loyalty Relationship Specialist

AUTOMATIC DATA PROCESSING (ADP)
10.2015 - 05.2017
  • Company Overview: Global provider of cloud-based human capital management (HCM) solutions.
  • Managed over 70 accounts, with each client having over 100 employees
  • Oversee the resolution process for any business at risk (CART) by working with clients to maximize retention and minimize loss dollars
  • Participated in client experience programs in support of retention and quality service efforts
  • Collaborated with service center contacts (i.e. Executive, Finance/Accounting, Sales) to negotiate client discount or pricing concessions
  • Monitored team queue to ensure SLA’s are met and workload is balanced amount team members

Executive Account Manager

RISING MEDICAL SOLUTIONS, LLC
09.2011 - 08.2015
  • Company Overview: Medical financial solutions firm that provides comprehensive healthcare management to a diverse client base.
  • Developed, maintained and expanded profitable, long-term strategic client relationships
  • Addressed and answered client questions, including troubleshooting and timely resolution
  • Prepared and implemented product proposals and presentations
  • Retention rate or Net Promoter score owner

Central Operations Manager

RISING MEDICAL SOLUTIONS, LLC
04.2008 - 09.2011
  • Company Overview: Medical financial solutions firm that provides comprehensive healthcare management to a diverse client base.
  • Project Manager for URAC accreditation, achieving accredited status in 2008 and 2011 in multiple states
  • Implemented and maintained compliance database
  • Played a critical role in developing the internal utilization review system
  • Conducted meetings, enforced policies and procedures, managed staffing requirements, made hiring recommendations and cross trained employees within the organization
  • Managed a team of over 15 associates

Education

Bachelor’s Degree - Liberal Arts

PURDUE UNIVERSITY

Lean Six Sigma Black Belt - undefined

DePaul University

Skills

  • Strategic development
  • Lean Six Sigma Black Belt
  • ADP Workforce Now
  • Salesforce
  • Strategic M&A consulting
  • Professional development
  • Performance Management
  • Cross-functional teamwork
  • Problem-solving
  • Issue resolution

Training

  • NPS Champion – May 2020
  • Human Capital Management Certification – October 2017
  • Focus on the Associate – November, 2016
  • Cross Department Communication Project Initiative – November, 2016
  • Affordable Care Act process and CART saves, 2015

RELATIONSHIP & EXECUTIVE ACCOUNT MANAGER

  • Positioning HR as a Business Partner for Excellence
  • TECHNOLOGY | HEALTHCARE| FORTUNE 500 | GLOBAL ORGANIZATIONS

Timeline

Principle Client Success Exec

ADP, LLC
08.2022 - Current

Private Equity Executive Relationship Manager

AUTOMATIC DATA PROCESSING (ADP)
06.2021 - Current

Human Resources Relationship Manager

AUTOMATIC DATA PROCESSING (ADP)
05.2017 - 06.2021

Client Loyalty Relationship Specialist

AUTOMATIC DATA PROCESSING (ADP)
10.2015 - 05.2017

Executive Account Manager

RISING MEDICAL SOLUTIONS, LLC
09.2011 - 08.2015

Central Operations Manager

RISING MEDICAL SOLUTIONS, LLC
04.2008 - 09.2011

Lean Six Sigma Black Belt - undefined

DePaul University

Bachelor’s Degree - Liberal Arts

PURDUE UNIVERSITY

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Millie Grujic