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Millissa Raygoza
Hesperia,CA
Work Preference
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
19
19
years of professional experience
Work History
Supervisor
Vons
Big Bear, California
04.2024 - Current
- Supervised daily operations and staff performance in grocery store environment.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and coordinated stock replenishment efforts.
- Facilitated effective communication between departments to enhance workflow efficiency.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Scheduled staff shifts to align with peak service hours and operational needs.
- Conducted regular team meetings to discuss goals, updates, and best practices.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Fresh Team Lead
Sam's Club
San Bernardino, California
11.2021 - 04.2024
- Supervised team operations to ensure efficient workflow in retail environment.
- Trained new associates on store policies and customer service standards.
- Managed inventory levels and organized product displays for optimal visibility.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Resolved customer inquiries and complaints with a focus on satisfaction.
- Assisted in the recruitment process by screening resumes, conducting interviews.
- Organized events or activities to foster teamwork amongst the staff.
- Drafted detailed job descriptions for new positions within the team.
- Managed multiple projects simultaneously while adhering to tight timelines and budgets.
- Developed and conducted orientation sessions for new team members.
- Established clear objectives for each project and task and monitored their progress.
- Created an environment that promoted collaboration among all team members.
- Identified training needs for individual team members and organized relevant training programs accordingly.
- Monitored daily operations and provided guidance when needed.
- Provided technical support to junior staff members when required.
- Reviewed performance metrics, identified areas of improvement, and implemented action plans accordingly.
- Arranged and stocked department displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Bakery Department Manager
Vons
Big Bear, California
08.2007 - 11.2021
- Managed daily bakery operations for high-volume production and customer satisfaction.
- Trained and supervised bakery staff on safety and food handling procedures.
- Developed new bakery recipes in collaboration with team members and vendors.
- Ensured compliance with health regulations and maintained cleanliness in the department.
- Coordinated inventory management to minimize waste and optimize supplies.
- Assisted customers with product selection and provided exceptional service experience.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Oversaw scheduling for bakery staff to ensure adequate coverage during peak hours.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Evaluated employee performance regularly through feedback sessions.
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Coordinated with other departments regarding product availability or pricing information.
- Enforced health code regulations regarding food storage and preparation.
- Analyzed market trends to determine popular flavor combinations or decorations that could be offered in the bakery.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Created monthly budgets for the bakery department to help manage costs effectively.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Maintained accurate records of sales data and financial transactions for the department.
- Collaborated with other departments on cross-promotional initiatives.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Maintained accurate records of inventory levels and placed orders when necessary.
- Provided guidance and support when needed during peak periods of production activity.
- Monitored quality control standards for all baked goods produced by the department.
- Planned promotional activities such as discounts or special offers to attract customers.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
- Set pricing strategies for bakery products, considering costs, market demand, and competition.
- Monitored financial performance, preparing budgets, and implementing cost-control measures to maximize profitability.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
Education
Sultana High School
Hesperia, CASome College (No Degree) - General Studies
Point Loma Nazarene University
San Diego, CASkills
- Staff supervision
- Employee training
- Inventory management
- Customer service
Timeline
Supervisor
Vons
04.2024 - Current
Fresh Team Lead
Sam's Club
11.2021 - 04.2024
Bakery Department Manager
Vons
08.2007 - 11.2021
Sultana High School
Some College (No Degree) - General Studies
Point Loma Nazarene University