Milo woo
West Hollywood,CA
Summary
Results-driven Assistant Store Manager specializing in inventory control and team leadership. Demonstrated ability to enhance sales performance through effective merchandising strategies and operational efficiency. Committed to improving customer interactions and fostering a collaborative work environment. I have a strong attention to detail and an appreciation for luxury resale, making me well-suited to support The RealReal’s mission of delivering exceptional authenticated luxury experiences and sustainable fashion solutions.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
2nd St USA
Los Angeles, California
06.2022 - 03.2026
- Analyzed sales trends to pinpoint service improvement opportunities.
- Oversaw daily store operations, enhancing customer service, streamlining inventory management, and optimizing staff scheduling.
- Supervised team of employees, delivering ongoing training to enhance customer satisfaction.
- Managed daily cash handling procedures, ensuring accurate reconciliations.
- Supported team meetings to align on goals and share best practices.
- Conducted interviews and vetted applicants to make effective hiring decisions.
- Reviewed monthly sales and performance reports to guide operational planning.
- Provided mentorship to employees, promoting upselling and improving retail productivity.
- Authenticated and purchased designer and streetwear apparel by analyzing brand desirability, resale value, and current fashion trends to maximize inventory quality and sales potential.
Sales Associate
San Franphsycho
San Francisco, CA
05.2021 - 06.2022
- Handled customer inquiries promptly, resolving issues to ensure satisfaction.
- Assisted customers in product selection to enhance shopping experience.
- Updated knowledge of inventory and product features to assist customers effectively.
- Organized merchandise displays to boost customer engagement and increase sales.
- Collaborated with team members to ensure store cleanliness and organization.
Education
High School Diploma -
George Washington High School
San Francisco, CA06-2022
Skills
- Store and retail operations
- Point of sale systems
- Cash handling and pricing strategies
- Inventory analytics
- Sales forecasting
- Visual and strategic merchandising
- Employee management
- Hiring and training
- Team leadership and mentoring
- Verbal and written communication
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Timeline
Assistant Store Manager
2nd St USA
06.2022 - 03.2026
Sales Associate
San Franphsycho
05.2021 - 06.2022
High School Diploma -
George Washington High School