MIL'TECIA MITCHELL
Hoover,USA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, particularly at Proxsys Rx. Proven track record in problem-solving, enhancing pharmacy workflows, and increasing customer satisfaction. Skilled in prescription processing and conflict resolution, contributing to repeat business and efficient multitasking in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Proxsys Rx
Birmingham, AL
02.2023 - 05.2025
- - Respond to incoming calls, addressing inquiries from customers and healthcare providers.
- - Maintain accurate inventory by stocking, labeling, and managing medications.
- - Assist pharmacists with medication dispensing, enhancing workflow efficiency.
- - Accurately fill prescriptions and prepare labels, ensuring compliance with standards.
- - Resolve billing issues in collaboration with insurance companies, promoting seamless coverage.
- - Adhere to infection control guidelines, maintaining a clean and safe work environment.
Pharmacy Technician
Harbins Pharmacy
Birmingham, AL
01.2021 - 01.2022
- - Managed incoming calls and addressed customer inquiries with professionalism.
- - Supported pharmacists in medication dispensing, labeling, and packaging.
- - Calculated dosages and filled prescriptions with precision.
Remote Customer Service Representative
TTech
remote
06.2019 - 12.2020
- Provided exceptional customer support via phone, email, and chat, resolving inquiries and complaints to enhance customer satisfaction.
- - Managed high-volume calls while maintaining professionalism and efficiency.
Sales Associate
CP Beauty Supply Store
Birmingham, AL
12.2015 - 06.2018
- - Organized store displays to enhance visual appeal and engage customers.
- - Handled cash transactions, ensuring accuracy in financial exchanges.
- - Fostered customer relationships to encourage repeat business and managed returns effectively.
Customer Service Representative
Walgreens
Birmingham, AL
06.2016 - 01.2018
- - Managed high-stress situations, maintaining professionalism while resolving disputes.
- - Enhanced customer satisfaction through effective complaint resolution and information dissemination.
- - Developed strong product knowledge to provide tailored recommendations to customers.
Education
Associate of Science - Pharmacy
Miller-Motte
High School Diploma - undefined
Center Point High School
Birmingham, AL05.2016
Skills
- Analytical problem-solving
- Collaborative teamwork
- Effective listening
- Critical time management
- Dependability and punctuality
- Customer service experience
- People-oriented skills
- Task prioritization
Certification
Registered Pharmacy Technician - registered with Alabama State Boards of Pharmacy
Timeline
Pharmacy Technician
Proxsys Rx
02.2023 - 05.2025
Pharmacy Technician
Harbins Pharmacy
01.2021 - 01.2022
Remote Customer Service Representative
TTech
06.2019 - 12.2020
Customer Service Representative
Walgreens
06.2016 - 01.2018
Sales Associate
CP Beauty Supply Store
12.2015 - 06.2018
High School Diploma - undefined
Center Point High School
Associate of Science - Pharmacy
Miller-Motte