Milton Duarte

• Built 70+ computers and sold to customers
• Tested and installed motherboards, processors, and graphics cards on desktops
• Ensured bios and drivers were up to date
• Performed troubleshooting to correct computer hardware and software malfunctions.

Department Manager

• Build, manage, and developed young team comprised of 80 employees, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work culture
• Resolved customer complaints and inquiries in a timely and professional manner

Operation Technology Person 2 (OTP 2)

• Replaced outdated Back Office Server with a new 1U Blade Server
• Prepared and move IT related items for a store that was being renovated and ensured it was properly working after renovations were complete.
• Replaced broken Card Readers
  

• Maintain clients IT infrastructure virtually using NinjaOne & Trello
• Utilized as on-site technician to setup & troubleshooted and resolved hardware, software, and network issues (Cable managed, Computers, VoIP Phones, & All-in-one Printers)
• Collaborated with clients IT department to alleviate workload
• Provided backups for clients data

• Building and testing rack mounted computer servers to clients needs
• Installing servers for clients