Milton Gilbert
Greenville,SC
Summary
Positive and diligent Multifamily professional with a proven track record of contributing to the success of property management teams. Eager to bring strong work ethic, sales, customer service, and operation management skills to the continued success of property management teams, while building profitable relationships.
Overview
5
5
years of professional experience
Work History
Multi-site Assistant Property Manager (Lease Up)
Pegasus Residential
10.2023 - Current
- Play a key role in day-to- day operations of a diverse portfolio comprising 250 brand new apartment units, 4 office rentals (The Standard at Pinestone) and 27 luxury townhomes (Rows at Pinestone) achieving monthly leasing targets with qualified prospective residents
- Increase tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamline rent collection process for improved cash flow and reduced delinquencies maintaining an average of 98% rent collection
- Develop positive relationships with residents, property owners, and investors, ensuring high levels of satisfaction and numerous continued positive online reviews
- Coordinate all move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepare detailed reports on property performance metrics for daily/ monthly review meetings with senior management team members.
- Negotiate lease renewals and rent increases
Multi-Site Leasing Agent (Lease Up)
Pegasus Residential
01.2023 - Current
- Implemented strong closing techniques leading to increased number of lease applications closed in office
- Regularly highlighted by the company for being top in the 10 leasing agent in sales, most recent in June and July when I successfully acquired 62 leases
- Provided exceptional customer service when touring, and interacting with prospects
- Enhanced community visibility through strategic marketing initiatives, including outreach marketing, open houses, and developing a strong social media presence
- Coordinated resident events resulting in higher renewal and satisfaction rates
- Conducted thorough market research to ensure ownership/management could adjust for competitive pricing strategies that attracted potential renters
Regional Leasing Support/ Leasing Agent
Hawthorne Residential Partners
12.2021 - 01.2023
- Successfully sustained stabilization of 244 units
- Organized community events to foster a positive living environment and increase resident retention rates
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment
- promoted to Regional Leasing Support Agent after 6-months where I assisted on 2 take overs, properties that were under budgeted occupancy, under staffed, or recently brought on new hires
Sales Associate
Assurance IQ
08.2021 - 12.2021
- Built relationships with prospects by discovering their individual needs ensuring exceptional customer service
- Answered incoming calls converting them into phone sales
- promoted products and services using upselling and other sales strategies
- obtained underwriting approval by completing applications for coverage
Bartender/Waiter
Smoke On The Water
07.2019 - 12.2021
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Arts -
Greenville Technical College
Greenville, SC2018
Skills
- Property Operations
- Fair Housing
- Onesite/ Yardi
- Marketing
- Leasing and Sales
- Problem Solving
- Training and Mentoring
- Microsoft
- Relationship Development
Accomplishments
- Achieved "Hawthorne High Rollers" within the first 8-months by reaching over 1-millions in sales on stabilized properties
- Pegasus Residential "100 Club" by scoring 100% on 5 consecutive in person and phone shops
- Pegasus Residential- Highlighted as top 10 leasing agents based off of sales in 2023
Timeline
Multi-site Assistant Property Manager (Lease Up)
Pegasus Residential
10.2023 - Current
Multi-Site Leasing Agent (Lease Up)
Pegasus Residential
01.2023 - Current
Regional Leasing Support/ Leasing Agent
Hawthorne Residential Partners
12.2021 - 01.2023
Sales Associate
Assurance IQ
08.2021 - 12.2021
Bartender/Waiter
Smoke On The Water
07.2019 - 12.2021
Associate of Arts -
Greenville Technical College
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