Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Milton Ide

Dallas,TX

Summary

Dynamic server with extensive experience at various professional restaurants, excelling in customer service, and wine pairing. Proven ability to enhance guest experiences through effective communication and conflict resolution. Bilingual in Spanish, I foster relationships and ensure satisfaction, consistently receiving positive feedback from patrons.

Overview

10
10
years of professional experience

Work History

Server

Kitchen And Kocktails
Dallas, TX
05.2022 - Current
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.

Fine Dining Server

Lawry's The Prime Rib
Addison, TX
01.2022 - 05.2022
  • Engaged with guests to collect feedback and foster a positive dining experience.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Coordinated with event planners for private dining arrangements and special events.
  • Matched wines with menu items and guest preferences.
  • Addressed and resolved customer complaints with professionalism and patience.

Fine Dining Server

Fogo de Chao
Addison , TX
04.2021 - 01.2022
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Engaged with guests to collect feedback and foster a positive dining experience.
  • Trained on openings in other states to provide a consistent and professional foundation for newer staff in the company.
  • Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.

Server Trainer

Pappas
Dallas, TX
03.2015 - 03.2021
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Mentored new instructors on proper delivery techniques for various types of training activities.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.

Education

High School Diploma -

UAN
Mexico
05-2012

Skills

  • Customer service
  • Order accuracy
  • Wine pairing
  • Event coordination
  • Menu knowledge
  • Conflict resolution
  • Relationship building
  • Time management
  • Bilingual (Fluent Spanish Speaker)
  • Active listening

Affiliations

  • Bouldering fanatic
  • Gym enthusiast

Languages

Spanish
Native/ Bilingual

Timeline

Server

Kitchen And Kocktails
05.2022 - Current

Fine Dining Server

Lawry's The Prime Rib
01.2022 - 05.2022

Fine Dining Server

Fogo de Chao
04.2021 - 01.2022

Server Trainer

Pappas
03.2015 - 03.2021

High School Diploma -

UAN

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