Milton Joya
Bellflower,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
02.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with over 50 team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
VIP Cafe
03.2019 - 01.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associates Degree in Business Administration - Business Administration
Glendale Community College
Glendale, CA12.2019
Skills
- Food and Beverage Service
- Service prioritization
- Special Requests and Substitutions
- Upselling
- Strong Work Ethic
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Olive Garden
02.2021 - 02.2024
Server
VIP Cafe
03.2019 - 01.2021
Associates Degree in Business Administration - Business Administration
Glendale Community College