Milton Mcgoy
Tulsa,OK
Summary
Dynamic Customer Service Lead at Avis Budget Group with proven expertise in issue resolution and decision-making. Consistently exceeded performance goals by effectively managing high call volumes and enhancing customer satisfaction. Strong communicator with a self-motivated approach, driving increased customer loyalty through exceptional service and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Lead
Avis Budget Group
04.2013 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Education
Basic Study
Sapulpa High School
Sapulpa, OK05-1989
Skills
- Call center experience
- Issue resolution
- Inbound and outbound calls
- Decision-making
- Self motivation
Timeline
Customer Service Lead
Avis Budget Group
04.2013 - Current
Basic Study
Sapulpa High School
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