Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Milutin Opalic

Milutin Opalic

Senior Dispatcher
Arandjelovac

Summary

I am a self-motivated, resourceful and reliable 25-year-old student from Serbia trying hone my skills and mainly learn new ones. I am interested in companies with similar goals as mine and will work hard to accomplish them

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer service / dispatcher

Marigold Communications doo
09.2022 - Current

I am currently employed at MariGold Communications, where I deal with receiving calls from clients and drivers from Ohio and Florida. in which I learned various skills. A few of the key elements that i have acquired are:

  • Assisted in resolving customer complaints and grievances.
  • Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
  • Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
  • Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks. And so much more:

Photographer

Photo Mila
01.2019 - 03.2023

I have been in a family business which involves photography where I learned excellent communication skills and flexibility during my work time. With a short time of 4 years the skilled I learned in this type of environment are mostly:

  • Edited, toned, captioned, and uploaded photographs for publication.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.

Education

Collage // IT programmer -

Akademija Strukovnih Studija
09.2025

High School - undefined

Economic School
01.2018

Skills

    Call routing

    Escalation management

    Task prioritization

    De-escalation techniques

    Service orientation

    Stress tolerance

    Route coordination

    Problem-solving

    Decision-making

    Self motivation

    Critical thinking

    Shift menagment

Interests

digital art, Programming, Gaming, Html/ Css, Photography, Digital design, Illustration

Timeline

Customer service / dispatcher

Marigold Communications doo
09.2022 - Current

Photographer

Photo Mila
01.2019 - 03.2023

High School - undefined

Economic School

Collage // IT programmer -

Akademija Strukovnih Studija
Milutin OpalicSenior Dispatcher
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