Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
G2 Secure Staff LLC,
Dallas, TX
05.2022 - Current
Manage cabin cleaning operations for United Airlines Account
Managing other various departments such as Aircraft monitoring, Terminal door security, interline baggage, catering security screeners, and Dallas Cowboys Charter Flight Screening
Schedules, training, coaching, safety, and delegating to Supervisors and Leads.
Safety Manager
Gate Gourmet
10.2021 - 05.2022
Training new hires and ongoing training instructors
Conducting safety audits on airfield catering equipment
Promote safety on-ramp operations and provide feedback to management.
Supervisor of Operations
United Ground Express
02.2018 - 10.2021
Promoted to Supervisor in Charge role in absence of Manager on Duty
Overseeing, Agents working in Baggage Assistance, Wheelchair Services, Security, and Queue Line Assistance
Delegating to Leads and entry-level Supervisors
Knowledge of camera surveillance in researching and escalating aircraft delays.
Assistant Store Manager
OfficeMax
11.2017 - 02.2018
Maintain personal knowledge of and embrace the corporate customer service
Support Store Manager in creating a sales culture that increases sales
Lead the hiring of skilled associates to meet company standards.
Assistant General Manager
WallyPark Airport Parking
01.2016 - 01.2017
Supervising valet agents overseeing a total of 200 or more cars daily
Monitor work performance and customer service issues
Payroll, plan goals for the week, and daily meetings with associates.
Education
No Degree - Business Management
College of Lake County
Grayslake, IL
High School Diploma -
Mundelein High School
Mundelein, IL
08.1996 - 05.1999
Skills
Customer Relationship Management
Inventory Control
Team Leadership
Employee Relations
Develop Training Programs
Scheduling and Coordinating
Safe Work Methods
Monthly Inventory
Financial Management
Timeline
Operations Manager
G2 Secure Staff LLC,
05.2022 - Current
Safety Manager
Gate Gourmet
10.2021 - 05.2022
Supervisor of Operations
United Ground Express
02.2018 - 10.2021
Assistant Store Manager
OfficeMax
11.2017 - 02.2018
Assistant General Manager
WallyPark Airport Parking
01.2016 - 01.2017
High School Diploma -
Mundelein High School
08.1996 - 05.1999
No Degree - Business Management
College of Lake County
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