Milynda Poirier
Fall River,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
24
24
years of professional experience
Work History
Poirier's Car Dealership
Poirier
No Longer Open Fall River, MA
01.2021 - 12.2021
- Participated with management to standardize workflows and improve processes.
- Communicated payer address changes to management for system updates.
- Resolved incoming payer correspondence within 2 hours of receipt.
- Identified trends in rejections and payor contract issues and communicated to management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Participated with management to standardize workflows and improve processes
- Communicated payer address changes to management for system updates
- Resolved incoming payer correspondence within 2 hours of receipt
- Identified trends in rejections and payor contract issues and communicated to management
Oral Surgeon Assistant
Dr Hitchen, Dr Lillian
Fish Rd, Tiverton. RI
01.2002 - 10.2002
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for filling], casts and impressions.
Tupperware Rep
Tupperware
North Dakota
04.1998 - 08.2002
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
High School Diploma -
Dartmouth High School
Dartmouth, MA06.1991
Skills
- Document and File Management
- Organizing and Categorizing Data
- Multitasking and time management
- Issue Response and Resolution
- Computers and Technology
Timeline
Poirier's Car Dealership
Poirier
01.2021 - 12.2021
Oral Surgeon Assistant
Dr Hitchen, Dr Lillian
01.2002 - 10.2002
Tupperware Rep
Tupperware
04.1998 - 08.2002
High School Diploma -
Dartmouth High School