Summary
Overview
Work History
Education
Skills
Timeline
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Milynda Poirier

Fall River,MA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

24
24
years of professional experience

Work History

Poirier's Car Dealership

Poirier
01.2021 - 12.2021
  • Participated with management to standardize workflows and improve processes.
  • Communicated payer address changes to management for system updates.
  • Resolved incoming payer correspondence within 2 hours of receipt.
  • Identified trends in rejections and payor contract issues and communicated to management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Participated with management to standardize workflows and improve processes
  • Communicated payer address changes to management for system updates
  • Resolved incoming payer correspondence within 2 hours of receipt
  • Identified trends in rejections and payor contract issues and communicated to management

Oral Surgeon Assistant

Dr Hitchen, Dr Lillian
01.2002 - 10.2002
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for filling], casts and impressions.

Tupperware Rep

Tupperware
04.1998 - 08.2002
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Education

High School Diploma -

Dartmouth High School
Dartmouth, MA
06.1991

Skills

  • Document and File Management
  • Organizing and Categorizing Data
  • Multitasking and time management
  • Issue Response and Resolution
  • Computers and Technology

Timeline

Poirier's Car Dealership

Poirier
01.2021 - 12.2021

Oral Surgeon Assistant

Dr Hitchen, Dr Lillian
01.2002 - 10.2002

Tupperware Rep

Tupperware
04.1998 - 08.2002

High School Diploma -

Dartmouth High School

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Milynda Poirier