Mimi Adams
Lawrenceville,GA
Summary
Results-driven Property and Casualty insurance professional with expertise in high-volume sales, claims support, and customer relationship management. Generates significant written premium and policy sales through consultative selling and cross-selling strategies. Licensed in all 50 states with credentials in flood insurance, umbrella coverage, and claims handling.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Property & Casualty Insurance Sales Agent
American Family Insurance
Remote, Remote
01.2026 - Current
- Generate an average of $75,000 in written insurance premium monthly, demonstrating consistent sales production and strong revenue-generation performance.
- Average approximately 60 policy sales per month, utilizing consultative selling, cross-selling, and strategic multi-policy bundling to maximize customer coverage and account value.
- Drive multi-product sales through strategic bundling of homeowners, auto, and other personal lines coverage to increase account value and provide comprehensive protection.
- Manage a high-volume sales pipeline, handling an average of 20–50 inbound customer calls daily while identifying insurance needs, evaluating risk exposures, and recommending appropriate coverage solutions.
- Consult with customers on personal liability exposures and recommend additional protection through umbrella insurance policies.
- Maintain active insurance licensing across all 50 states, supporting multi-state sales operations and compliance with applicable insurance regulations.
- Balance sales production, customer engagement, policy accuracy, and regulatory compliance in a fast-paced insurance environment.
P&C Claims Representative
Country Financial
01.2024 - 01.2026
- Handled 60-100 calls, chats, and emails daily from adjusters, customers, agents, and other professionals to facilitate claims processing.
- Monitored industry trends, regulations, and compliance to ensure informed claims handling.
- Provided ongoing service support for existing clients by addressing inquiries, managing policy updates or changes, and assisting with claims processes using a variety of CRM tools.
- Resolved customer concerns and guided policyholders through claims service steps.
- Monitored industry trends, regulations, and compliance to ensure informed claims handling.
- Handled 60-100 calls, chats, and emails daily from adjusters, customers, agents, and other professionals to facilitate claims processing and customer support.
- Consistently meets or exceeds company targets and metrics while maintaining strong customer relationships.
Client Support Representative
Farmers Insurance Group
02.2023 - 01.2024
- Consulted effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive outcome.
- Utilizes multiple system platforms to conduct research, identity processes and review prior transactions to make sound decisions and recommendations.
- Managed over 100 calls, emails, and chats daily to articulate product value to prospective customers and support current policyholders.
- Supported Farmers Insurance Group policyholders with billing, coverage, and account questions.
- Resolved routine service requests and escalated complex insurance issues.
Office Manager
Alpha and Omega Construction
02.2021 - 06.2023
- Managed responses to telephone and email inquiries to ensure timely communication.
- Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.
- Conducted research projects and compiled findings for executive review and kept detailed records of tasks, files, and progress.
- Coordinated topic research and resources to support successful completion of special projects.
- Submitted information into spreadsheets, databases and customer relationship management systems in order to verify, correct, delete or combine data.
- Streamlined communication among clients, contractors, suppliers, and external parties to enhance project collaboration.
Education
Bachelor of Science -
Georgia State University
Atlanta, GASkills
- Property and Casualty Sales
- Coverage Analysis
- Umbrella and Flood Insurance
- Consultative Selling
- Risk Assessment
- Customer Relationship Management
- Regulatory Compliance
- Policy Servicing
Certification
- Field Adjuster, TWIA - 6/4/2025
- ClaimXperience, Eberl - 4/30/2025
- Property Adjuster, State Farm - 4/22/2025
- Auto Adjuster, State Farm - 4/22/2025
- Residential Hail and Wind Damage, HAAG - 5/30/2025
- Inside Property Adjuster, Pilot - 6/17/2025
Licenses
- Property and Casualty Insurance License – All 50 States
- Homesite Flood Insurance License
- Resident Property and Casualty Adjuster License
- Carrier sales appointments: Progressive, RLI, AMIG, and Foremost
Timeline
Property & Casualty Insurance Sales Agent
American Family Insurance
01.2026 - Current
P&C Claims Representative
Country Financial
01.2024 - 01.2026
Client Support Representative
Farmers Insurance Group
02.2023 - 01.2024
Office Manager
Alpha and Omega Construction
02.2021 - 06.2023
Bachelor of Science -
Georgia State University