Mimi Dean
Cornelius,NC
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Patient Service Coordinator
Dermatology Group of the Carolinas
Huntersville, North Carolina
05.2021 - Current
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Performed data entry into electronic health record system.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Patient Service Representative
The Center for Urgent Care
Lakewood Ranch, FL
08.2018 - 03.2020
- Verified demographics and insurance information to register patients in computer system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ran credit card batches and balanced deposits on daily basis.
- Communicated financial obligations to patients and collected fees at time of service.
Education
Some College (No Degree) - General Studies
University of Missouri St. Louis
St Louis, MOSkills
- Patient confidentiality
- Strong organization
- Appointment scheduling
- Healthcare systems
- Patient registration
- Insurance verification
- Patient check-in
- Health insurance knowledge
- Referral coordination
Timeline
Patient Service Coordinator
Dermatology Group of the Carolinas
05.2021 - Current
Patient Service Representative
The Center for Urgent Care
08.2018 - 03.2020
Some College (No Degree) - General Studies
University of Missouri St. Louis