Mimi S. Mazuk

Gather, assemble, and analyze data to make conclusions and/or devise solutions. Develop and adjudicate claims and post-entitlement processes through the usage of modernized software and computer systems. Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities. Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. Ensure all required evidence meets rules and regulations and thoroughly document evidence as instructed by the program’s operating procedures. Expresses information to multiple audiences through clear dissemination
of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. Direct claimants to local agencies for additional assistance. Coordinate with state agencies and other components of Social Security Administration (ie. Disability Determination Services, Office of the Inspector General) to investigate entitlement and/or eligibility factors and fraud activity. Timely and efficiently manage workloads to ensure good customer service and promote good stewardship of the program's resources. Monitor 500+ benefit claims. Maintains an ongoing knowledge of Social Security laws, regulations, and procedures through office training and reading appropriate policy and procedural updates such as POMS, MSOM, daily Policynet Postings, etc. Is helpful and responsive; and provides needed information to those seeking assistance, both co-workers and the public. Willingly coaches and guides employees, when serving as a mentor, instructor, or technical leader. Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns. Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions. Identified suspicious claims, immediately contacting OIG to conduct further investigations. Authored reports and put together presentations to outline findings and recommendations of analysis. Created and implemented different financial analysis plans, reports and statistical calculations. Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Performed extensive analytical calculations, including complete audit of each fund to identify highest possible results. Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions. Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records. Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions. Documented services and collected required data for evaluation. Collaborated with team members to identify and accomplish agency objectives.
Consulted with local government representatives to understand community needs and strategize response plans. Knowledge of the methods, techniques, and tools used to analyze
program, organizational, and mission performance; includes methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive" used to inform decisions, actions, communications, and accountability systems.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Provides quality support to customers and fellow employees. Contributes to achievement of the office, work unit or group goals. Demonstrates resourcefulness by successfully seeking solutions to problems. Provides assistance to others when requested. Adapts to changes in the workplace, such as adjustments in work priorities and new technology. Maintains positive and productive working relationships within the office, work unit or group. Learns new material and applies it accurately while using appropriate technology and automation tools. Maintains integrity of work processes. Demonstrates sound analytical reasoning in applying policy, procedures and instructions. Provides clear, accurate oral and/or written information and completes accurate work products. Uses a balanced approach to complete work assignments effectively and efficiently using appropriate technology. Contributes to the success of organizational operating plans by producing high-quality workload results.

Independently manages position responsibilities as well as sets priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Identifies educational or training needs. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Effectively expresses information to multiple audiences through clear dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Plans and carries out successive step of work assignments and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences. Knowledgeable of eligibility for VA medical care, priorities of care, release of information, HIPAA Laws, and the Medical Fee Basis programs. Ensures all aspects of duties are accomplished efficiently, timely, and correctly. Resolves complex problems to ensure patient services are met. Identifies educational or training needs for employees. Ability to provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to provide briefings, orientations, staff development, and training. Excellent ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Receives procurement work directives and procurement data packages in order to determine adequacy of information provided. Reviews procurement documents to ensure applicable laws and regulations are observed. Requests for proposals or requests for quotations. Contacts technical personnel to resolve questions of applicability of specifications, clarification of terms, or suitability of substitute items

Successfully reports and documents status, changes and monthly or quarterly summaries pertaining to both resolve unresolved patient and/or family concerns. Ability to establish and maintain effective working relationships with a wide variety of people and organizations. Well informed knowledge of the cultural transformation policies and activities of the VA. Assists patients in understanding their rights in addition to their responsibilities. Knowledgeable of computation dates and Official Personnel Files.

Successful in implementing proactive training initiatives. Counsels and advises employees on federal employee benefits programs. Utilizes appropriate workload reporting and data management systems by assisting services. Answers questions concerning policies and procedures related to correspondence, reports and reviews correspondence for accuracy and completeness. Prepares and completes action plans, business plans and strategic plans associated with programs. Functioning knowledge of the Computerized Patient Records System (CPRS). Knowledgeable of management analysis principles to identify administrative problems in order to improve effectiveness and efficiency. Knowledgeable of medical center's pertinent laws, regulations, and policies. Broad administrative and clinical background, with emphasis on telehealth program planning and evaluation, resource management, communication, and public relations skills for such programs. Receives and listens to complaints and grievances from patients or from individuals on behalf of patients unresolved at the service level. Maintains clear communication between the veteran population, staff and facility leadership. Skilled in conducting detailed analysis of complex functions and work processes.

Skilled in preparing project papers, reports, and in organizing and delivering briefings to managers to encourage understanding and acceptance of findings and recommendations. Knowledgeable of quantitative and qualitative techniques in order to gather, analyze, and evaluate the effectiveness productivity of administrative programs. Established and maintained strong verbal and written communication with providers. Implemented training methods and teaching skills sufficient to conduct continuing education for staff development. Ability to serve as the liaison between the medical center, patients and staff and the community regarding the patient experience, patient rights, and advocacy. Administered topical medications or diagnostic drugs as required by the provider for testing or treatment. Prepared and positioned patient for diagnostic tests and procedures. Assisted the physician with patient education pertaining to the treatment prescribed. Maintained confidentiality of sensitive information. Prepared procedure and exam rooms; inventory equipment and supplies; replenish supplies and equipment. Performed basic triage per specific office protocol procedures. Maintained professional appearance and personal conduct at all times.

Worked as a team member within the ophthalmology department and all other departments. Effectively coped with typical job stress. Documented work processes as required. Resolved informal grievances of employee complaints. Trained all staff in proper use of highly specialized equipment. Collaborated with outside vendors for scheduling of events and training for employees. Knowledge of coding and documentation concepts, guidelines, and clinical terminology. Ability to interpret and analyze all information in a patient's health record, including laboratory and other test results, to identify opportunities for more precise and/or complete documentation in the heath record. In-depth knowledge of principles, methods, and practices essential to providing and coordinating the delivery of administrative program operations. Extensive skill analyzing data and generating reports. Strong background and familiarity with a Federal Records Management program.

Exceptional oral and written communication skills. Follows applicable regulations and instructions regarding access to computerized files, release of access codes. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Protects printed and electronic files containing sensitive data. Applies the process of discovery that involves the diagnosis of a problem or
issue, identification and gathering of relevant information, formulation and evaluation of alternative
solutions or courses of action, and selection or recommendation of the preferred solution or course of action.

Assisted in identifying high quality employees. Completed forms relating to veteran's registration and job orders. Assisted veterans with job search activities, to include matching qualifications to the requirements of employer's job orders for referral of suitable veterans to job openings. Used quantitative and qualitative techniques in order to gather, analyze, and evaluate the effectiveness productivity of administrative programs. General clerical duties in support of veterans or the veteran's representatives.

Verified and logged in deadlines for responding to daily inquiries. Supervised and trained incoming staff. Scheduled and confirmed appointments for entire management team. Pre-screened resumes for veterans applying for employment. Assisted veterans in the application processes. Distributed information about other federal, state, or local programs to VA beneficiaries. Assist VA beneficiaries (service persons, veterans, reservists, eligible dependents) with any VA claims or issues.

Distribute pamphlets or other information about VA programs to VA beneficiaries or potential VA beneficiaries. Prepared project papers, reports, and in organizing and delivering briefings to managers to encourage understanding and acceptance of findings and recommendations.

Set up, clean, and maintain laboratory equipment. Clean instruments to prepare them for sterilization. Check sterile supplies to ensure that they are not outdated. Record sterilizer test results.

Served as the liaison between the medical center, patients and staff, and the community regarding the patient experience, patient rights and advocacy. Chronic patient care in med-surg unit, adeptly handling all aspects of treatment such as medication, wound care and the monitoring of 30 patients per shift. Recorded patients' medical history, vital statistics and test results in medical records. Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.

Assessed need for, ordered, obtained and interpreted appropriate lab tests. Contributed substantially to successful department JCAHO accreditation. Ensured HIPAA compliance. Installed and precisely calibrated biomedical equipment. Completed preventative maintenance, inspections and electrical safety testing. Positioned patients for optimal comfort before procedures.

Requested scripts from doctors and verified insurance and coding. Worked in collaboration with radiologists, sonographers and other healthcare team members. Coordinated and executed proper medical waste disposal. Ordered and received disposable supplies and created SAP purchase orders. Evaluated and reported the current equipment inventory to appropriate sources. Sterilized medical equipment after each procedure. Trained patients on how to properly operate their medical equipment. Recorded patient histories and filed supporting clinical data and diagnosis. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Supported patients with customized patient teaching tools. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Organized, updated and maintained over 200 patient charts. Performed pregnancy tests and sent specimens for laboratory testing. Escorted patients to examination rooms and prepared them for physician exams. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Processed monthly reports for department performance.

Produced high-quality images for referring physicians. Provided necessary health education training for patients. Taught Combat Lifesaver Class to over 100 soldiers. Tested patients' blood glucose levels. Provided on-call care at all times of day and night.