Mimi Stahl
Virginia Beach,VA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
26
26
years of professional experience
Work History
Sr Inside Relationship Representative
Cox Business
Chesapeake, VA
05.2002 - 11.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Revenue Assurance Specialist
Cox Communications
Chesapeake, VA
11.2001 - 05.2006
- Improved revenue assurance by implementing effective reconciliation processes and data analysis techniques.
- Streamlined billing processes for increased accuracy and reduced revenue leakage.
- Enhanced financial reporting with thorough audits and timely issue resolution.
- Conducted comprehensive revenue risk assessments, identifying areas of potential loss and recommending corrective actions.
- Collaborated with cross-functional teams to drive continuous improvement in billing systems and processes.
- Maintained detailed documentation of revenue assurance policies, procedures, and controls for easy reference and training purposes.
- Reduced manual intervention requirements by automating routine tasks within the revenue assurance function using custom-built tools or industry-standard software solutions as appropriate.
- Managed relationships with external partners such as vendors or consultants involved in supporting the organization''s revenue assurance objectives.
- Identified areas for cost savings within the billing process while maintaining high levels of accuracy and compliance.
- Handled day-to-day accounting processes to drive financial accuracy.
Human Resources Assistant
Cox Communications
Chesapeake, VA
03.1998 - 11.2001
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Improved onboarding process for new hires, resulting in increased retention rates.
- Organized successful company events that promoted team building and boosted morale among staff members.
- Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
- Managed inventory of office supplies, proactively identifying needs and placing orders before shortages occurred.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - Accounting And Business Management
Strayer University
Virginia Beach, VA06.2013
Associate of Science - Business
Kaplan University
Online03.2006
Associates in Accounting - Accounting And Finance
ECPI University
Virginia Beach, VA05.1997
Skills
- Customer Support
- Paperwork Processing
- Sales Reporting
- Market Research
- Records Management
- Contract Negotiations
- Client Services
- Strategic Direction
- Lead Prospecting
- Problem-solving abilities
- Attention to detail
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Sr Inside Relationship Representative
Cox Business
05.2002 - 11.2023
Revenue Assurance Specialist
Cox Communications
11.2001 - 05.2006
Human Resources Assistant
Cox Communications
03.1998 - 11.2001
Bachelor of Science - Accounting And Business Management
Strayer University
Associate of Science - Business
Kaplan University
Associates in Accounting - Accounting And Finance
ECPI University