Mina Costantino
Glen Cove,NY
Summary
Pharmacy Manager with CVS Health, skilled in patient education and regulatory compliance. Delivering patient care through a compassionate and caring environment. Achieved enhanced patient safety through rigorous drug utilization reviews and optimized workflow, leading to improved team morale. Proven ability to mentor staff and manage pharmacy operations, ensuring exceptional care and service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVSHealth
Glen Cove, NY
10.2001 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Supported patients with chronic conditions through establishment of medication therapy management program.
Education
Bachelor of Science - Pharmacy
St. John’s University
Queens, NYSkills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Patient counseling
- Direct patient care
- Drug safety
- Staff management
- Regulatory requirements
- Drug utilization review
- Immunizations
- Insurance billing
- Loss prevention management
- Quality assurance controls
- Medication dispensing
Accomplishments
Preceptor
Paragon award recipient
Certification
Immunizer
CPR certified
Preceptor
Timeline
Pharmacy Manager
CVSHealth
10.2001 - Current
Bachelor of Science - Pharmacy
St. John’s University