Mina Puschinsky
Casey’s
Berwick,IA
13
years of professional experience
Dynamic retail professional with a proven track record at Burger King, excelling in customer service and team leadership. Enhanced store profitability through strategic marketing initiatives and effective staff training, resulting in improved customer satisfaction. Skilled in operations management and employee engagement, fostering a collaborative environment that drives success.
Work History
2nd Assistant Manager
3 Years 10 Months- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.
- Achieved cost savings by efficiently managing expenses such as supplies purchases and utility bills within budget constraints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted performance evaluations and provided constructive feedback to employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Manager
4 Years 9 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma
Skills
Customer service focus
Delegation
Marketing
Employee engagement
Customer service
Problem-solving
Time management
Multitasking and organization
Team collaboration
Team leadership
Team motivation
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Scheduling and planning
Money handling
Decision-making
Workplace safety compliance
Customer relations
Staff training and development
Employee supervision
Team building
Coaching and mentoring
Recruitment and hiring
Operations management
Goal setting
Staff management
Workload management
Task delegation
Timeline
2nd Assistant Manager
Casey’s
10.2022 - CurrentRead More
Store Manager
Burger King
08.2013 - 05.2018Read More
Willingboro Highschool
High School Diploma
Read More