Mina Tagle
Dallas,TX
Summary
Detail-oriented professional in operations management and accounting, excelling in cash handling, compliance, and team leadership. Streamlined accounting processes to reduce backlogs from over 115 to under 20, enhancing workflow efficiency in high-volume environments while nurturing strong lender and customer relationships.
Overview
7
7
years of professional experience
Work History
Office Manager
OttoSource Corp
Dallas, USA
01.2024 - Current
- Oversee daily accounting, administrative, and office operations for a high-volume luxury pre-owned dealership
- Manage cash flow, bank reconciliations, payroll adjustments, accounts payable/receivable, and monthly financial reporting
- Manage title work, registration processing, backend product cancellations, ACH/payment inquiries, and customer account resolutions
- Process and fund 70+ vehicle deals monthly while ensuring accuracy and compliance with lender and DMV requirements
- Reduced outstanding accounting backlog from 115+ deals to fewer than 20 through process improvements and better operational organization
- Coordinate with banks, lenders, flooring companies, and finance institutions regarding funding, audits, and account balancing
- Maintain compliance with TXDMV regulations, lender requirements, and dealership accounting procedures
- Supervise and train office staff while maintaining company policies and operational standards
- Handle HR-related responsibilities including onboarding, employee documentation, conflict resolution, and professionalism standards
Sales Advisor
OttoSource Corp
Dallas, USA
08.2022 - 01.2024
- Completed 50+ daily calls, texts, and emails to potential clients while managing customer relationships through CRM and dealership management systems
- Maintained a 70%+ closing rate through strong communication, customer service, and sales strategies
- Scheduled and managed 10+ customer appointments weekly in a fast-paced sales environment
- Built and maintained strong product knowledge across multiple luxury automotive brands to help customers find the best vehicle for their needs and budget
- Upsold dealership products including warranties, GAP coverage, dealer prep, and tire & wheel protection packages
- Delivered high-level customer service before and after the sale to maintain long-term customer relationships and a luxury dealership experience
- Utilized CRM, DMS, Dealertrack, and other dealership software systems to maintain organization and follow-up communication
Shift Lead
Sonic Drive-In
09.2019 - 08.2022
- Coordinated shift productivity and staffing to enhance operational efficiency in high-volume environment
- Maintained 90%+ order accuracy and timing performance while ensuring orders stayed under company time standards
- Resolved customer complaints and de-escalated challenging situations to maintain customer satisfaction
- Balanced registers and completed accurate end-of-shift financial reconciliation to ensure financial integrity
Shift Manager
Chipotle
02.2022 - 05.2022
- Managed daily shift operations including staffing, productivity, customer service, and cleanliness standards
- Maintained 90%+ inspection and cleanliness scores through detailed operational oversight
- Resolved customer concerns professionally while maintaining positive guest experiences
Skills
- Deal Funding & Title Processing
- Accounts Payable/Receivable
- Cash Handling & Reconciliation
- Maintain Lender Relations
- Data Entry
- TXDMV WebDealer
- Dealertrack
- Frazer DMS
- CRM Systems
- QuickBooks
- Clover POS Systems
- Excel
- Google Sheets
- Microsoft
- Team Leadership
- Sales & Client Relations
- Customer Service & Conflict Resolution
Timeline
Office Manager
OttoSource Corp
01.2024 - Current
Sales Advisor
OttoSource Corp
08.2022 - 01.2024
Shift Manager
Chipotle
02.2022 - 05.2022
Shift Lead
Sonic Drive-In
09.2019 - 08.2022