Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jerome Boyd

Houston,TX

Summary

Experienced Business Office Manager with 10+ years of success in dealership operations, specializing in compliance, financial reconciliation, team development, and workflow optimization. Skilled in DMV title and registration processes across multiple states, managing payroll and timecards, and using CDK and Salesforce to streamline operations. Adept at training teams, analyzing performance metrics, and ensuring full operational compliance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Office Manager

Dealership
Houston, TX
02.2011 - Current
  • Manage all dealership business office functions including financial reconciliation, contract processing, DMV paperwork, payroll, and audit preparation.
  • Perform daily safe and drawer reconciliations, change order processing, and end-of-day close-outs.
  • Manage deal status, title assignments, floor plan transactions, and wholesale processing.
  • Oversee customer contract handling, verify lienholder documentation, and maintain DMV compliance across jurisdictions.
  • Use Salesforce and Power BI dashboards to manage workload distribution, assign tasks, and track performance.
  • Schedule, coach, and evaluate a team of administrative staff while leading daily office huddles and cross-departmental check-ins.
  • Support month-end close by ensuring documentation accuracy, resolving over/short issues, and clearing pending title queues.
  • Monitor and approve refund mail requests, contract rejections, exception orders, and DMV transmissions.
  • Ensure secure handling of sensitive documents, license plates, and internal inventory during daily close procedures.
  • Collaborate with sales and service departments to ensure vehicle readiness, paperwork completion, and compliance.

Sales Manager

Dealership
Katy, TX
07.2023 - 08.2023
  • Directed day-to-day sales floor activities and team performance.
  • Managed deal paperwork, vehicle inventory accuracy, and customer follow-ups using CDK.
  • Conducted team meetings and implemented sales strategies to improve morale and unit volume.

Consumer Transactions Supervisor

Remote
Houston, USA
08.2021 - 05.2023
  • Improved transaction processing time and compliance through development of dashboards and performance tools in Salesforce.
  • Trained a national team of associates on DMV processes, CRM workflows, and transaction documentation.
  • Oversaw compliance with buyer tag issuance, contract accuracy, and multi-state title requirements.
  • Resolved cross-functional escalations in partnership with legal, finance, and service departments.

Education

High School Diploma -

Northeast High School
Pride, LA

Skills

  • Dealership Office Management
  • CDK & Salesforce Systems
  • Financial Controls & Reconciliation
  • DMV Title & Registration Compliance
  • Payroll & Timecard Management (Kronos)
  • Month-End Close Support
  • Contract & Deal Auditing
  • Floor Plan Title Processing
  • Inventory & Sales Posting
  • Customer Service & Resolution
  • Team Training & Coaching
  • Compliance & Internal Audits
  • Microsoft Office Suite (Excel, Word, Outlook)

Certification

  • Salesforce Sales & CRM Overview, Pathstream, 2024
  • Google Project Management Certificate, Google, 2023
  • HR Analytics, University of California, Irvine, 2023
  • Foundations of Project Management, Google, 2023

Accomplishments

  • Streamlined title and buyer tag processes, reducing delivery time from 30+ days to under 5.
  • Built scalable training systems and KPI dashboards that improved team accuracy and accountability.
  • Maintained 100% readiness for audits by establishing daily and monthly process controls.
  • Designed a task rotation model that enhanced associate engagement and multi-role adaptability.

Timeline

Sales Manager

Dealership
07.2023 - 08.2023

Consumer Transactions Supervisor

Remote
08.2021 - 05.2023

Business Office Manager

Dealership
02.2011 - Current

High School Diploma -

Northeast High School

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