Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education and Training
Generic

Minat Al Khazaali

Dayton

Summary

Dynamic customer service professional with extensive experience at Kroger, adept at resolving inquiries and enhancing customer satisfaction. Proven ability in cash register operation and effective communication, leading to improved customer interactions. Recognized for mentoring new team members and driving sales through exceptional problem-solving skills.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

3
3
years of professional experience

Work History

Receptionist

Davids Bridal
06.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.


Customer Service Representative

Kroger
05.2024 - 05.2025
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Handled customer complaints professionally and resolved issues promptly.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Exchanged merchandise for customers and accepted returns.
  • Have worked with lottery and closing lottery machine.
  • Done money orders and worked with Western union + Ria.
  • Worked with paying bills such as..AES, CenterPoint, etc..

Retail Sales Associate

Marshalls
09.2023 - 01.2024
  • Demonstrated excellent organizational skills while stocking shelves and arranging displays.
  • Located merchandise on racks or shelves and delivered to customers.
  • Used POS system to process sales and refund transactions.
  • Explained products and services to help customers make informed decisions.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Bagged and packaged purchases and wrapped gifts.

Sales Associate

Marshalls
11.2022 - 03.2023
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Promoted store products by actively engaging customers and providing product demonstrations. Sold TJX credit cards for the company!

Education

High School Diploma -

Kettering Fairmont Highschool
05-2025

Ongoing Undergraduate - Accounting

Wright State University
Dayton, OH
05-2029

Skills

  • Customer service
  • Sales techniques
  • Cash register operation
  • Call metrics
  • High-energy attitude
  • Sales transactions

Languages

Arabic
Native/ Bilingual

Timeline

Receptionist

Davids Bridal
06.2025 - Current

Customer Service Representative

Kroger
05.2024 - 05.2025

Retail Sales Associate

Marshalls
09.2023 - 01.2024

Sales Associate

Marshalls
11.2022 - 03.2023

High School Diploma -

Kettering Fairmont Highschool

Ongoing Undergraduate - Accounting

Wright State University

Education and Training

35 hours max, free to work on weekends and weekdays. Pay must be $13.50+

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