Summary
Overview
Work History
Skills
Timeline
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Mindi Cook

Vancouver,WA

Summary

Experienced receptionist known for providing top-notch customer service in high-energy settings. Adept to completing multiple tasks in a fast- paced work environment. Strong communicator with excellent organizational abilities, ensuring smooth operations and a welcoming atmosphere for visitors. Skilled in managing phones, appointments, and administrative tasks while maintaining a professional and approachable demeanor. Eager to contribute to a thriving team.

Overview

11
11
years of professional experience

Work History

Referral Management Clerk

Epic Government
09.2022 - Current
  • Expedited urgent referrals when necessary, promoting timely access to critical care services for high-risk patients.
  • Collaborated with medical professionals to ensure proper documentation was obtained for all referrals.
  • Trained new employees on referral management procedures and best practices, contributing to overall team productivity.
  • Entered Referral data using Excel to document referrals and results.

Medical Support Assistant GS-5

Naval Health Clinic Oak Harbor
07.2021 - 09.2022
  • Monitor voicemail and processed telephone requests.
  • Upheld telephone service and standards in adherence to department rules.
  • Retrieve all required documentation for routine and urgent referrals for servicing
  • Collected and uploaded patient documentation for two military hospitals into electronic medical record.
  • Communicate and document all patient and provider messages in patient’s chart.
  • Collateral duty as department training representative. Maintaining and auditing 20 personal records for Joint Commission.

Contract Medical Clerk/ Interim Office Manager

Decypher Technologies LTD
11.2017 - 07.2021


  • Provided excellent customer service to military members.
  • Efficiently maintained 10 full time behavioral health provider schedules.
  • Delivered high quality HIPAA compliance.
  • Coordinated records reviews for military personnel security clearance.
  • Implemented and monitored safeguard system for active duty service members.
  • Collaborated with superiors and personnel in order to provide effective patient centered.
  • Meticulously organized and cleaned patient waiting areas to maintain ambiance.

Contract Medical Clerk October 2015 - November 201

Seaborn Health Care
10.2015 - 11.2017
  • Managed 8 full time family medicine providers’ schedules.
  • Received and relayed messages to appropriate staff.
  • Maintained client confidentiality at all times.
  • Ensured and release of information requests were HIPAA compliant.
  • Effectively communicated with medical team to ensure comprehensive patient
    care.

Certified Nursing Assistant

Careage Of Whidbey
07.2013 - 04.2014
  • Assisted clients with bathing, oral hygiene, grooming, feeding and elimination.
  • Maintained a clean, healthy and safe environment for clients.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Helped residents with programming goal to increase independence.

Skills

  • Adaptability

  • Attention to Detail

  • Customer Service

  • Critical Thinking

  • Data Collection

  • Expert Scheduler

  • Interpersonal Communication

  • Problem Solving

  • Self-Motivated

  • Time Management

Timeline

Referral Management Clerk

Epic Government
09.2022 - Current

Medical Support Assistant GS-5

Naval Health Clinic Oak Harbor
07.2021 - 09.2022

Contract Medical Clerk/ Interim Office Manager

Decypher Technologies LTD
11.2017 - 07.2021

Contract Medical Clerk October 2015 - November 201

Seaborn Health Care
10.2015 - 11.2017

Certified Nursing Assistant

Careage Of Whidbey
07.2013 - 04.2014

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Mindi Cook