Mindy Drumm
Nampa,Idaho
Summary
Trustworthy and dedicated Customer Service with 20+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Fred Meyer
04.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Big Smoke
11.2018 - 02.2022
Secretary
State Farm
02.2007 - 05.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV05.1999
Skills
- Process Transactions
- Refund Handling
- Answering Customer Questions
- Sales and Promotions
- Credits and Refunds
Timeline
Customer Service Cashier
Fred Meyer
04.2022 - Current
Customer Service Cashier
Big Smoke
11.2018 - 02.2022
Secretary
State Farm
02.2007 - 05.2017
High School Diploma -
Basic Academy Of Int'l Studies High School