Mindy Flores
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
El Cajon
02.2022 - 05.2026
- Assisted customers with product inquiries and service requests effectively.
- Resolved customer complaints and concerns through active listening and problem-solving.
- Maintained knowledge of current promotions and product offerings for informed assistance.
- Processed customer transactions accurately at the point of sale system.
- Collaborated with team members to ensure a seamless customer experience in-store.
- Provided support in inventory management by restocking shelves and organizing displays.
- Trained new employees on customer service protocols and store policies effectively.
- Engaged customers to promote loyalty programs and enhance overall satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Merchandise Stocker
Harbor Freight
San Diego
04.2021 - 01.2022
- Stocked merchandise efficiently on shelves and displays.
- Organized inventory storage areas for easy access and retrieval.
- Assisted customers with locating products and answering questions.
- Maintained cleanliness and order in stockroom and sales floor.
- Collaborated with team members to ensure timely restocking of items.
- Operated equipment like pallet jacks and forklifts for inventory movement.
- Monitored stock levels and reported shortages to management promptly.
- Followed safety protocols while handling heavy merchandise and equipment.
- Organized backroom storage areas for efficient retrieval of items.
- Assisted customers with locating desired items throughout the store.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Inspected products for defects or damages prior to stocking shelves.
- Inspected merchandise for defects or damages prior to stocking shelves.
- Adhered to workplace safety regulations when handling heavy objects or operating machinery.
- Monitored stock levels and communicated needs to supervisors promptly.
- Received and unloaded shipments of merchandise from vendors.
- Verified that orders were filled correctly before leaving the warehouse and store.
- Stocked shelves with new merchandise in a timely manner.
- Updated computer system with daily sales data to maintain accurate records.
- Provided excellent customer service at all times while interacting with customers.
- Participated in promotional events such as seasonal sales or special discounts as needed.
- Created attractive window displays using mannequins and props as directed by management team.
- Maintained accurate inventory records in accordance with company standards.
- Processed returns, refunds, and exchanges efficiently and courteously.
- Sorted merchandise into appropriate areas according to size, type, style, color.
- Performed price changes as instructed by management team.
- Transported damaged goods or excess stock back to warehouse and storage facility as necessary.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
Assistant Store Manager
Dollar Tree
San Diego
03.2019 - 01.2020
- Assisted in managing daily store operations and employee scheduling.
- Trained new staff on customer service and store procedures.
- Monitored inventory levels and coordinated restocking efforts.
- Implemented visual merchandising standards to enhance product displays.
- Addressed customer inquiries and resolved issues promptly.
- Conducted regular audits to ensure compliance with company policies.
- Collaborated with management to develop promotional strategies for sales events.
- Facilitated team meetings to communicate goals and encourage collaboration.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Closing Supervisor
99 Cents Only
San Diego
01.2016 - 06.2019
- Supervised closing staff during nightly operations at discount retail store.
- Managed cash handling and ensured accurate till balances at end of shifts.
- Trained new employees on closing procedures and customer service standards.
- Coordinated merchandise restocking and maintained store presentation standards.
- Ensured compliance with safety protocols and company policies during operations.
- Assisted in resolving customer inquiries and complaints effectively and promptly.
- Collaborated with management to improve closing processes and efficiency methods.
- Scheduled staff shifts to ensure adequate coverage for closing duties each night.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Conducted audit of loan documentation for verification of loan funding.
- Communicated with customers, lending personnel and title companies to coordinate closing activities.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Engaged bank approved appraisers and environmental firms to foster external relationships.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Reviewed attorney prepared documents and construction loan documents.
- Modified loan structure with lender's final approval.
- Processed search requests for credit analysts.
- Created weekly work schedules in accordance with budget constraints, labor law regulations and employee availability.
- Assembled credit file for review by post-closing review team.
- Implemented operational policies in order to achieve maximum efficiency throughout the store.
- Maintained loan closing pipeline and coordinated funding with county partners.
- Performed basic accounting functions such as balancing accounts receivable and payable ledgers or calculating payroll taxes.
- Supervised and coordinated activities of closing staff to ensure smooth shift operation.
- Maintained a safe working environment by enforcing safety regulations and procedures.
- Verified accuracy of register totals at end of day; reconciled discrepancies between registers and bank deposits.
- Developed and implemented procedures for daily operations, including opening and closing duties, cash handling, customer service and inventory control.
- Maintained accurate records of all transactions, deposits and other data required by management.
- Managed daily paperwork such as time sheets, invoices or purchase orders in an organized fashion.
- Analyzed sales reports from previous shifts to determine product trends or areas that need improvement.
- Worked with credit analysts and loan origination team to prepare settlement documentation packages.
- Monitored all areas of the store to identify potential theft or security risks.
- Conducted regular performance reviews and provided feedback to motivate team members to reach their goals.
- Recruited, hired and trained new staff members as necessary.
- Communicated regularly with customers regarding promotions, discounts or upcoming events.
- Ensured compliance with safety standards and local health codes within the store environment.
- Established strong relationships with vendors to ensure timely delivery of products for sale.
- Developed recordkeeping and document tracking system using system.
- Evaluated employee performance during each shift; addressed disciplinary issues promptly when necessary.
- Inspected equipment regularly for maintenance issues; reported any issues immediately for repair.
- Identified opportunities for cost savings through improved processes or supply chain optimization strategies.
- Assisted with stocking shelves, organizing merchandise displays and preparing promotional materials.
- Resolved customer complaints in a professional manner while maintaining the highest level of customer service.
- Provided training on proper cash handling techniques to new employees as needed.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Hired, trained and guided closers to improve productivity and sales.
- Led team meetings and one-on-one coaching sessions to continuously advance performance.
Education
Chula Vista High
San Diego, CASkills
- Customer service
- Problem solving
- Team collaboration
- Employee training
- Inventory management
- Customer relationship management
- Point of sale systems
- Visual merchandising
- Sales reporting
- Cash handling
- Staff scheduling
- Conflict resolution
- Sales analysis
- Time management
- Performance review
- Employee supervision
- Customer service and satisfaction
- Staff management
- Retail operations management
- Money handling
- Customer relationship management (CRM)
- Verbal and written communication
- Workplace safety compliance
- Team leadership
- Workload management
Certification
- Forklift licenses
Languages
Spanish
Limited
Timeline
Customer Service Representative
Home Depot
02.2022 - 05.2026
Merchandise Stocker
Harbor Freight
04.2021 - 01.2022
Assistant Store Manager
Dollar Tree
03.2019 - 01.2020
Closing Supervisor
99 Cents Only
01.2016 - 06.2019
Chula Vista High