Malinda (Mindy) Haines
Millersville,MD
Summary
Creative team player with demonstrated leadership, project management, administrative, managerial, human resource, and organizational experience. Excels in communicating at all levels with clients, executives, and co-workers. Consistently exceeds delivery expectations while expanding knowledge and capabilities. Able to bring a positive attitude to any challenge and environment.
Professional and results-driven administrative expert with proven track record in managing high-level executive functions. Skilled in streamlining operations, optimizing schedules, and coordinating complex projects. Strong focus on team collaboration and delivering results, adaptable to changing needs. Renowned for excellent organizational skills, effective communication, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Executive Administrator and Marketing Manager
DAP Products
Baltimore, MD
03.2016 - Current
- Facilitate seamless administrative operations for president, executive VP of sales, and senior VP of marketing. Strategically prioritize agendas to optimize time management and workflow. Collaborate with leadership to streamline communication processes.
- Coordinate and prioritize executive calendar management, aligning appointments with strategic objectives.
- Ensure strict adherence to confidentiality protocols and standards.
- Project Management: Annual National Sales Meeting for 250+ attendees, Literature Fulfillment Process and Inventory Management, DAP Championship Golf Event, etc.
- Assist in organizing events from concept to execution. Support teams in coordinating logistics and schedules. Contribute to successful event delivery through effective communication.
- Achieve successful vendor partnerships through effective contract negotiations, enhancing internal operations and event planning outcomes.
- Develop and design impactful presentations to effectively communicate key messages.
- Facilitate coordination of artflow processes to enhance project efficiency.
- Assist in managing literature inventory and fulfilling requests. Support team members in tracking and organizing materials. Contribute to maintaining accurate records of inventory levels and ensure adherence to budget.
- Streamline communication and collaboration within marketing team to optimize project outcomes.
- Manage travel coordination for both domestic and international itineraries.
- Coordinate effective communication channels between departments, customers, and vendors to streamline operations.
- Oversee budget tracking and management, including purchase order creation and auditing processes.
- Assist in creating flyers, presentation graphics, and invitations to support marketing efforts. Collaborated with team members to develop visual content that meets project requirements.
Manager for Maryland and Washington, DC
US Water Holdings, LLC
Annapolis, MD
08.2014 - 03.2016
- Managed operations of 5 customer service representatives and 10 service technicians to enhance service delivery.
- Achieved high-quality service delivery by recruiting and training skilled customer service representatives and service technicians. Enhanced team capabilities through targeted training and development initiatives.
- Achieved operational excellence in a dynamic customer service environment by streamlining payroll, budgeting, billing, and service routing processes. Enhanced collaboration with corporate office to improve marketing strategies and service delivery. Delivered superior customer experiences through effective management of service operations.
- Led marketing strategies for MD and DC areas, focusing on trade shows, non-profit events, and internal promotions to enhance brand visibility.
- Developed and executed policies and procedures aimed at ensuring compliance and consistency across the organization.
- Managed account payments through credit card, financing, checks, and cash transactions.
- Oversaw comprehensive collection efforts to ensure timely recovery of outstanding debts.
- Directed financial planning and budgetary oversight for an annual budget surpassing $5,500,000.
- Facilitated effective communication and problem-solving for all customer service issues to enhance client satisfaction.
- Managed and organized service call schedules for dealership to ensure timely and effective client interactions.
- Managed all aspects of office functionality, implementing strategies to enhance operational efficiency and business success.
Executive Assistant/Communications Specialist
PROTEUS Technologies
Annapolis Junction, MD
12.2008 - 06.2014
- Coordinated schedules, communications, and logistics for president, vice presidents, and directors to streamline executive functions.
- Achieved seamless calendar coordination and efficient document preparation to streamline operations. Delivered comprehensive travel arrangements and administrative support to enhance team productivity. Cultivated strong communication and coordination within the team to drive project success.
- Assisted in managing three administrative assistants by coordinating hiring processes, overseeing time management, and scheduling tasks. Conducted performance reviews to support professional development and enhance team efficiency.
- Led the design and production of complex presentations and corporate newsletters on a monthly basis. Oversaw graphic development for RFPs, enhancing visual communication strategies. Coordinated with stakeholders to align project objectives with organizational goals.
Education
Web Graphic Design Certificate -
Anne Arundel Community College
Arnold, MD01.2013
Intro to CSS and XHTML
Anne Arundel Community College
Arnold, MD01.2011
Elementary Education
University of Maryland, College Park
College Park01.1990
Skills
- Organizational leadership
- Effective communication
- Information confidentiality
- Employee relations
- Executive support
- Calendar management
- Internal communications
Education and Personal Accomplishments
- Suzuki Rock ‘N Roll Marathon Finisher 6/21/98, 5/23/99
- Myrtle Beach Marathon Finisher 2/27/99
- B&A Half Marathon Finisher 3/4/07
- Baltimore Half Marathon Finisher 10/10/09, 10/16/10
- Marine Corp Marathon Finisher 10/25/09, 10/31/10
Timeline
Executive Administrator and Marketing Manager
DAP Products
03.2016 - Current
Manager for Maryland and Washington, DC
US Water Holdings, LLC
08.2014 - 03.2016
Executive Assistant/Communications Specialist
PROTEUS Technologies
12.2008 - 06.2014
Web Graphic Design Certificate -
Anne Arundel Community College
Intro to CSS and XHTML
Anne Arundel Community College
Elementary Education
University of Maryland, College Park