Mindy Rios
Bishop,CA
Summary
Hardworking and passionate job seeker with strong skills, eager to work in the Child Development field. Ready to help team achieve goals. Dedicated professional with successful experience. Hardworking team player. Responsible, punctual and productive professional. Ready to continue learning and expanding knowledge.
Overview
6
6
years of professional experience
Work History
Rural Health Clinic Clerk
Northern Inyo Hospital
12.2018 - 04.2020
- Contributed to a welcoming environment by greeting patients warmly upon arrival at the clinic.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.
- Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
- Streamlined clinic operations for improved patient flow and reduced wait times.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
- Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
Reservation Agent
Snowcreek Resort
06.2014 - 12.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
Education
Certificate - Child Development Associate Teacher
Cerro Coso Community College
Bishop, CA06.2023
Skills
HIPAA Compliance
Office Administration
Positive Attitude
Problem-Solving
Multitasking and Organization
OSHA Compliance
Collaboration and Teamwork
Adaptable and Flexible
Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rural Health Clinic Clerk
Northern Inyo Hospital
12.2018 - 04.2020
Reservation Agent
Snowcreek Resort
06.2014 - 12.2018
Certificate - Child Development Associate Teacher
Cerro Coso Community College
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