Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Sederquist

Fairview,Utah

Summary

Passionate coach dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Driven Customer Support Representative with over 13 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

16
16
years of professional experience

Work History

Customer Support Representative

You Turn LLC
01.2011 - Current
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Addiction Recovery Coach

You Turn LLC
03.2009 - Current
  • Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
  • Gathered information about useful resources and helped coordinate referrals.
  • Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
  • Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
  • Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
  • Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.

Education

Utah State University
Logan, UT
06.2004 - 6 2005

Bachelor of Science - History

University of Utah
Salt Lake City, UT
06.2004

Skills

  • Complaint Handling
  • Data Management
  • Problem-Solving
  • Teamwork and Collaboration
  • User Support
  • Troubleshooting Network Issues
  • Goal Setting
  • Client Education
  • Continuing education
  • Behavioral Modification
  • Problem-solving abilities
  • Excellent Communication

Timeline

Customer Support Representative

You Turn LLC
01.2011 - Current

Addiction Recovery Coach

You Turn LLC
03.2009 - Current

Utah State University
06.2004 - 6 2005

Bachelor of Science - History

University of Utah

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Mindy Sederquist