Mindy Shortle
Summary
I am a dynamic Pharmacy Technician with focus on accuracy and patient care. Excelling at medication preparation and inventory management, contributing to efficient pharmacy operations. Recognized for enhancing workflow efficiency and fostering patient relationships through exceptional problem solving and team collaboration. Also, strong emphasis on adaptability to changing demands, while ensuring reliable and flexible support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HealthFirst Pharmacy
05.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Washington Health and Drug
08.2021 - 04.2025
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Certified Medication Aide
Linn Community Nursing Home
05.2014 - 07.2021
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
Education
High School Diploma -
Linn High School
Linn, KS 05-2014
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Patient confidentiality
- Insurance verification
- Prescription filling
- Interpreting and processing medication orders
- Pharmacy law compliance
- Manual and automated medication dispensing
- Drug classification
- Data entry
- Employee training
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
HealthFirst Pharmacy
05.2025 - Current
Pharmacy Technician
Washington Health and Drug
08.2021 - 04.2025
Certified Medication Aide
Linn Community Nursing Home
05.2014 - 07.2021
High School Diploma -
Linn High School
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