Mindy Simpson
Broken Arrow,OK
Summary
Results-driven restaurant and hospitality leader with more than 25 years of progressive experience in restaurant operations, team leadership, customer service, and business management. Proven track record of advancing from Server/Bartender to Restaurant Manager and ultimately General Manager through strong leadership, operational excellence, employee development, and commitment to delivering exceptional guest experiences. Skilled in staff management, training, budgeting, inventory control, sales growth, and performance improvement.
Overview
27
27
years of professional experience
Work History
General Manager
On The Border
Tulsa, OK
01.2020 - 06.2026
- Directed all aspects of restaurant operations, ensuring exceptional guest satisfaction and operational efficiency.
- Led, coached, and developed management and hourly staff to achieve performance and service goals.
- Managed labor costs, budgets, inventory, and financial performance to maximize profitability.
- Recruited, hired, trained, and retained high-performing team members.
- Maintained compliance with company standards, food safety regulations, and workplace policies.
- Implemented operational improvements to enhance productivity and customer experience.
Assistant Manager
On The Border
Tulsa, OK
01.2010 - 01.2020
- Supervised daily restaurant operations and supported achievement of sales and service objectives.
- Managed employee scheduling, training, and performance evaluations.
- Assisted with inventory control, ordering, and cost management initiatives.
- Resolved guest concerns promptly and professionally, ensuring positive dining experiences.
- Supported General Manager in maintaining operational standards and compliance requirements.
Server/Bartender/Shift Supervisor
On The Border
Tulsa, OK
01.1999 - 01.2010
- Delivered outstanding customer service in a fast-paced restaurant environment.
- Prepared and served beverages while maintaining responsible alcohol service standards.
- Built strong guest relationships that encouraged repeat business and customer loyalty.
- Assisted with training new team members and supporting restaurant operations during peak periods.
- Consistently maintained high standards of professionalism and hospitality.
Education
BBA - Hospitality Management
DeVry University
05-2008
Skills
- Restaurant Operations Management
- Team Leadership & Development
- Employee Training & Coaching
- Customer Service Excellence
- Hiring & Staffing
- Budget & Cost Control
- Inventory Management
- Scheduling & Labor Management
- Conflict Resolution
- Food Safety & Compliance
- Sales Growth Strategies
- Performance Management
- Efficient multi-tasker
Timeline
General Manager
On The Border
01.2020 - 06.2026
Assistant Manager
On The Border
01.2010 - 01.2020
Server/Bartender/Shift Supervisor
On The Border
01.1999 - 01.2010
BBA - Hospitality Management
DeVry University