Mindy Swigart
Brookville
Summary
Dynamic professional with extensive experience in customer service and team leadership at Target. Proven ability to enhance customer satisfaction and streamline inventory management. Skilled in conflict resolution and data entry, I thrive in fast-paced environments, consistently achieving operational excellence and fostering strong team collaboration.
Overview
24
24
years of professional experience
Work History
Team Member General Merchandise
Target
Miamisburg
10.2025 - Current
- Delivered excellent customer service by addressing guest inquiries, researching product information, and fostering a friendly shopping experience
- Managed inventory levels to maximize product availability and meet customer demand
- Follow planograms to display new products and other store initiatives.
- Fostered teamwork by assisting coworkers and management in achieving store goals
- Organized tasks to optimize productivity throughout the day
- Stocking Inventory
Communication Officer
City of Huber Heights
Huber Heights
07.2025 - 10.2025
- Communicate with Police, Fire, and EMS personnel by radio and phone to provide pertinent information of the caller's needs.
- Managed simultaneous tasks of answering phones, dispatching emergency crews, and documenting activities to maintain effective communication.
- Answered non-emergency and 911 calls and dispatched emergency services based on the needs of the caller.
- Asked pertinent questions to gather specific details for responders, ensuring safety for all parties involved.
- Data Entry into customized CAD system to provide detailed information about the call and continually updating that information as the call progressed.
- Developed in-depth knowledge of streets, beat assignments, and jurisdictions across three cities to enhance response accuracy.
- Maintained, created, and removed arrest warrants, stolen vehicles, and missing persons in nationwide system.
- Used specific Law Enforcement systems and programs for data gathering.
- Assisted public with specific needs, answered general questions, and provided resources and possible solutions to aid the individuals.
- Worked in a very fast paced environment through many stressful situations.
Team Leader
5 Rivers Metro Parks
Dayton
04.2025 - 07.2025
- Managed the day-to-day operations of the store, including customer service, inventory management.
- Oversaw daily activities of a team of employees to ensure productivity and efficiency.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer inquiries and complaints in person and via phone to enhance customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with safety regulations to maintain a secure store environment.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Monitored inventory levels and ordered merchandise to ensure consistent product availability.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing, and functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Store Manager
Olde Schoolhouse Vineyard & Winery
Eaton
06.2018 - 11.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Provided training to new employees on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised cash handling processes, ensuring accuracy and accountability in transactions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Identified operational inefficiencies and implemented solutions that streamlined store processes.
- Maintained inventory by checking merchandise to determine levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Cultivated client relationships that enhanced loyalty and retention.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Marketing Manager
Thryv
Dayton
02.2002 - 03.2024
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Developed and managed digital marketing campaigns.
- Partnered with management team to oversee and refine marketing strategy, driving alignment with business objectives.
- Managed a team of marketing professionals, providing guidance and direction on projects, campaigns, and initiatives.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Collaborated with departments to align and execute strategic marketing activities, enhancing cross-functional synergy.
- Coordinated with sales teams to develop mutual approaches to problems and opportunities.
- Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
- Coordinated with external vendors to create promotional materials, ensuring brand consistency and effective messaging.
- Analyzed sales data to update a product or adjust marketing strategy.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
Education
Bachelor of Arts - Communication
Wright State University
Dayton, OHSkills
- Customer service
- Inventory management
- Team leadership
- Data entry
- Communication skills
- Conflict resolution
Timeline
Team Member General Merchandise
Target
10.2025 - Current
Communication Officer
City of Huber Heights
07.2025 - 10.2025
Team Leader
5 Rivers Metro Parks
04.2025 - 07.2025
Assistant Store Manager
Olde Schoolhouse Vineyard & Winery
06.2018 - 11.2024
Senior Marketing Manager
Thryv
02.2002 - 03.2024
Bachelor of Arts - Communication
Wright State University