Mindy Williams
Los Lunas,NM
Summary
Results-driven professional with a strong background in retail and healthcare. Skilled in training new employees, managing store operations, and ensuring compliance with standards. Committed to fostering a positive team environment and delivering outstanding customer experiences.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Petsense
Los Lunas, New Mexico
12.2021 - Current
- Supervised daily operations, ensuring efficient shift scheduling and clear duty assignments.
- Assisted in managing daily store operations and optimizing staff schedules for peak performance.
- Trained new team members on customer service protocols and product knowledge.
- Handled customer inquiries and resolved concerns, enhancing customer satisfaction through effective communication.
- Coordinated promotional events to enhance customer engagement and store visibility.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Licensed Vocational Nurse
Victoria Care Center
Ventura, California
06.2017 - 01.2019
- Administered medications and monitored patient responses.
- Assessed patients' health conditions and monitored changes in their condition.
- Communicated care needs and provided education to patients and families to enhance understanding and compliance.
- Responded promptly to emergency situations.
- Ensured all safety protocols were followed during patient care.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Supervised patient care team activities, ensuring high-quality care delivery and adherence to protocols.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Managed patient records using electronic health systems.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Performed routine checks on equipment used for patient care.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Collaborated with social workers, physical therapists, and speech therapists to assess patient needs and implement tailored nursing interventions for optimal health outcomes.
Licensed Vocational Nurse
Veterans Home of California, Ventura
Ventura, California
01.2012 - 02.2017
- Administered medications to residents according to established protocols.
- Monitored vital signs and documented changes in patient conditions, facilitating timely interventions and enhancing patient safety.
- Addressed patient care needs by collecting vitals, dressing wounds, and managing catheters, ensuring comprehensive care.
- Assisted in daily living activities, promoting independence among residents.
- Provided emotional support to veterans, fostering a compassionate environment.
- Educated residents and families on health management and wellness practices to enhance understanding and adherence to treatment plans.
- Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
- Maintained accurate patient records using electronic health systems.
- Observed changes in patient conditions and reported any unusual findings to supervising physician or registered nurse.
- Ensured compliance with safety regulations and infection control standards.
- Implemented infection control measures per facility policy.
- Assisted with patient transfer activities utilizing appropriate equipment and safety measures.
- Participated in continuing education programs to maintain licensure requirements.
Education
Licensed Vocational Nurse - Nursing Education
Simi Valley Career Institute
Simi Valley, CA09-2010
Certified Nursing Assistant -
Simi Valley Career Institute
Simi Valley, CA06-2009
High School Diploma -
Royal High School
Simi Valley, CA06-2000
Skills
- Customer service
- Employee training
- Store operations
- Promotional events
- Patient care
- Compliance standards
- Record management
- Effective communication
- Problem solving
- Adaptability
- Attention to detail
- Customer service and satisfaction
- Employee supervision
- Time management
- Customer rapport
Timeline
Assistant Manager
Petsense
12.2021 - Current
Licensed Vocational Nurse
Victoria Care Center
06.2017 - 01.2019
Licensed Vocational Nurse
Veterans Home of California, Ventura
01.2012 - 02.2017
Licensed Vocational Nurse - Nursing Education
Simi Valley Career Institute
Certified Nursing Assistant -
Simi Valley Career Institute
High School Diploma -
Royal High School