Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Musselman

Lake City

Summary

Demonstrated proficiency in efficiently multitasking and upholding exceptional service standards during high-demand events.

Hospitality professional with thorough understanding of event and banquet operations, ready to contribute to dynamic team. Known for delivering seamless service and maintaining positive guest experience during high-pressure events. Reliable team player who adapts quickly to changing demands and ensures smooth operations through attentive service and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Banquet Bartender

Grand Traverse Resort and Spa
09.2022 - Current
  • Assisted in setting up and breaking down banquet events efficiently.
  • Prepared and served beverages according to event specifications.
  • Maintained cleanliness and organization of bar area throughout events.
  • Collaborated with team members to ensure timely service during high-demand periods.
  • Engaged with guests to provide exceptional customer service experience.
  • Adapted quickly to changing demands during large-scale events.
  • Demonstrated knowledge of various drink recipes and mixing techniques effectively.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
  • Assisted with inventorying beverage stock and bar supplies.

PSE Clerk/ Postmaster

United States Post Office
11.2020 - 12.2021
  • Processed incoming and outgoing mail efficiently within established timelines.
  • Managed inventory of postal supplies, ensuring optimal stock levels were maintained.
  • Operated various mailing equipment, enhancing overall operational efficiency.
  • Assisted customers with inquiries and service requests, providing exceptional customer support.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
  • Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Managed inventory of postal supplies, ensuring adequate stock levels for uninterrupted service.

Lamination Technician

Rec Boat Holdings
06.2012 - 04.2019
  • Trained junior technicians on proper lamination techniques and equipment operation standards.
  • Contributed significantly toward meeting project deadlines through efficient task completion and effective communication skills.
  • Released air bubbles and smoothed seams using rollers.
  • Pressed layers of saturated mat or cloth into place on molds, using brushes, or hands.

Education

Mid Michigan Community College
Harrison, MI

High School Diploma -

Lake City High School
Lake City, MI

Skills

    Customer service

  • Efficient multitasking
  • Reliability and punctuality
  • Cash handling expertise
  • Suggestive selling
  • Outstanding customer service
  • Hospitality and guest service
  • Customer relationship building
  • Team collaboration

Timeline

Banquet Bartender

Grand Traverse Resort and Spa
09.2022 - Current

PSE Clerk/ Postmaster

United States Post Office
11.2020 - 12.2021

Lamination Technician

Rec Boat Holdings
06.2012 - 04.2019

Mid Michigan Community College

High School Diploma -

Lake City High School

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