Dynamic professional with expertise in client relationship building and effective communication. Proven ability to facilitate program enrollment and maintain engagement with clients, ensuring high satisfaction and successful outcomes.
Overview
3
3
years of professional experience
Work History
Employment Program Representative
Employment Development Department
Anaheim, CA
01.2025 - 08.2025
Performed comprehensive evaluations of job seekers' qualifications to facilitate program enrollment.
Maintained consistent contact with job seekers to offer guidance and track their employment status effectively.
Executed systematic updates and management of client records in secure government databases to uphold EDD standards.
Applied regulatory standards and internal policies to support successful client outcomes and ensure program adherence.
Administrative Assistant
Pathfinder Lending INC.
Glendale, CA
07.2024 - 01.2025
Scheduled and coordinated 30+ client meetings and property inspections monthly, optimizing team time management by 15%.
Answered and directed 30+ client calls per day, providing prompt assistance and resolving inquiries with a 95% satisfaction rate.
Managed a database of 70+ client files, updating information and maintaining confidentiality.
Managed systematic filing and organization of loan documents to enhance operational efficiency.
Dance Instructor
Ari Guiragos Minassian Armenian School
Santa Ana, CA
07.2022 - 06.2024
Conceptualized traditional Armenia dance lessons for children ages 5-12, preserving cultural knowledge.
Conducted progress meetings with parents providing detailed feedback and addressing any concerns, resulting in a 95% satisfaction rate.
Organized three annual recitals, coordinating over 50 students and parents to ensure successful performances.
Contributed by bringing in $50,000 in revenue annually.
Employment program representative at Employment Development Department (EDD)Employment program representative at Employment Development Department (EDD)
Employment Program Representative at Illinois Department of Employment SecurityEmployment Program Representative at Illinois Department of Employment Security