Minela Rizvic
Fort Wayne,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client/owner Loyalty Manager
Fort Wayne Nissan
09.2023 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Created and managed social media campaigns to increase brand engagement.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
VIP Service/sales Coordinator
Fort Wayne Nissan
03.2023 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
BDC Service Representative
Fort Wayne Nissan
08.2022 - Current
- Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Provided exceptional service with knowledge of products and services.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Achieved high level of customer service by assisting customers and assessing needs.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Personal Shopper
Shipt
11.2017 - 09.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Loaded and unloaded orders at customer's homes or locations.
Education
Associate of Science - Phlebotomy
IPFW And Ivy Tech College
Fort Wayne, IN05.2012
Skills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Marketing
- Team Oversight
- Staff hiring
- KPI Management
- Customer Service
- Decision-Making
- Team Leadership
- Customer Service Management
- Scheduling
- Schedule Management
- Desktops, Laptops, and Mobile Devices
- Delegating Work
- Staff Scheduling
craft work and furniture painting
I like to paint and refinish furniture for customers of my small side business. I love to create and bring my ideas to life. I also make porch sign of all kinds. i really love the creative work i do with the signs. It is all therapeutic and relaxing.
Languages
Croatian
Native or Bilingual
Certification
- CM - Certified Manager Certification (Fort Wayne Nissan)
- State board certified Phlebotomist.
Get to know me
My name is Minela and I am from Europe specifically from Bosnia. I moved to the United States in 1997 as an immigrant when I was 13 years old. I am bilingual and I am fluent in both English and Serbo-Croatian. My reason for moving to the United States was to escape the genocide war in Bosnia where I lived with my family in the 90s.
I love living in the United States and all the opportunities I had along the way. I love that the Unites States is a melting pot because I really love diversity and all the different cultures we have here. I enjoy working with others and helping others achieve their goals and reach the full potential. I believe in team work, helping others and showcasing others. I have met some amazing people along the way sine I have moved to United States that have inspired me in many ways.
I completes almost all my education here in the Unites States. I attended Northwood middle school. I graduated from South side high school in 2003 with a Core40 diploma. I further attended IPFW and then Ivy Tech. I am a state board certified Phlebotomist. I have also worked on my externship at the VA hospital with high marks.
I want to say thank you and that I appreciate the consideration for the position.
Respectfully,
Minela Rizvic
Timeline
Client/owner Loyalty Manager
Fort Wayne Nissan
09.2023 - Current
VIP Service/sales Coordinator
Fort Wayne Nissan
03.2023 - Current
BDC Service Representative
Fort Wayne Nissan
08.2022 - Current
Personal Shopper
Shipt
11.2017 - 09.2020
Associate of Science - Phlebotomy
IPFW And Ivy Tech College