Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Owner Loyalty Manager
Nissan of Lagrange
04.2024 - Current
Manage daily operations related to Customer Service, inventory management, and marketing
Maintained a high standard of customer service through quality assurance checks
Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
Built and maintained strong relationships at all levels of the organization
Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
Ensure great customer surveys and reviews of dealership, sales, service, and vehicle
Owner Loyalty/Finance Manager
Union City Mitsubishi
09.2023 - 04.2024
Manage daily operations related to Customer Service, inventory management, and marketing
Maintained a high standard of customer service through quality assurance checks
Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
Built and maintained strong relationships at all levels of the organization
Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
Ensure great customer surveys and reviews of dealership, sales, service, and vehicle
Maintain communication with banks for funding of contracts, and continued with sales of products for customers to ensure vehicle retention
Set performance goals for sales team and created ways to accomplish goals
Owner Loyalty Manager
Valdosta Nissan/Mitsubishi
04.2021 - 06.2023
Provided introductory information to new customers purchasing new vehicles
Ensuring that customers are satisfied with vehicles and features are working properly and customer has knowledge of features available
Determining the quickest most efficient way to resolve concerns or issues from customers in service and sales
Escalating queries and concerns to GM for final approval and utilizing all management team to assist in making customers welcome and enjoy the purchasing experience
Education
Associate of Science -
Kent State University
Kent, OH
Skills
Small business operations
Relationship building
Customer relations
Client service
Operations management
Team oversight
Negotiation
Consulting
Verbal and written communication
Sales management
Employee development
Staff hiring
Staff management
KPI management
Customer service
Problem-solving abilities
Multitasking
Self motivation
Attention to detail
Excellent communication
Time management
Professionalism
Timeline
Owner Loyalty Manager
Nissan of Lagrange
04.2024 - Current
Owner Loyalty/Finance Manager
Union City Mitsubishi
09.2023 - 04.2024
Owner Loyalty Manager
Valdosta Nissan/Mitsubishi
04.2021 - 06.2023
Associate of Science -
Kent State University
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