Anita Green
Peachtree City,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Owner Loyalty Manager
Nissan of Lagrange
04.2024 - Current
- Manage daily operations related to Customer Service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
- Built and maintained strong relationships at all levels of the organization
- Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
- Ensure great customer surveys and reviews of dealership, sales, service, and vehicle
Owner Loyalty/Finance Manager
Union City Mitsubishi
09.2023 - 04.2024
- Manage daily operations related to Customer Service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
- Built and maintained strong relationships at all levels of the organization
- Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
- Ensure great customer surveys and reviews of dealership, sales, service, and vehicle
- Maintain communication with banks for funding of contracts, and continued with sales of products for customers to ensure vehicle retention
- Set performance goals for sales team and created ways to accomplish goals
Owner Loyalty Manager
Valdosta Nissan/Mitsubishi
04.2021 - 06.2023
- Provided introductory information to new customers purchasing new vehicles
- Ensuring that customers are satisfied with vehicles and features are working properly and customer has knowledge of features available
- Determining the quickest most efficient way to resolve concerns or issues from customers in service and sales
- Escalating queries and concerns to GM for final approval and utilizing all management team to assist in making customers welcome and enjoy the purchasing experience
Education
Associate of Science -
Kent State University
Kent, OHSkills
- Small business operations
- Relationship building
- Customer relations
- Client service
- Operations management
- Team oversight
- Negotiation
- Consulting
- Verbal and written communication
- Sales management
- Employee development
- Staff hiring
- Staff management
- KPI management
- Customer service
- Problem-solving abilities
- Multitasking
- Self motivation
- Attention to detail
- Excellent communication
- Time management
- Professionalism
Timeline
Owner Loyalty Manager
Nissan of Lagrange
04.2024 - Current
Owner Loyalty/Finance Manager
Union City Mitsubishi
09.2023 - 04.2024
Owner Loyalty Manager
Valdosta Nissan/Mitsubishi
04.2021 - 06.2023
Associate of Science -
Kent State University
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