Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anita Green

Anita Green

Peachtree City,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Owner Loyalty Manager

Nissan of Lagrange
04.2024 - Current
  • Manage daily operations related to Customer Service, inventory management, and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
  • Built and maintained strong relationships at all levels of the organization
  • Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
  • Ensure great customer surveys and reviews of dealership, sales, service, and vehicle

Owner Loyalty/Finance Manager

Union City Mitsubishi
09.2023 - 04.2024
  • Manage daily operations related to Customer Service, inventory management, and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently with customers to keep customer loyalty with the Nissan Brand
  • Built and maintained strong relationships at all levels of the organization
  • Scheduled deliveries of vehicles with customers to ensure customer satisfaction with purchase
  • Ensure great customer surveys and reviews of dealership, sales, service, and vehicle
  • Maintain communication with banks for funding of contracts, and continued with sales of products for customers to ensure vehicle retention
  • Set performance goals for sales team and created ways to accomplish goals

Owner Loyalty Manager

Valdosta Nissan/Mitsubishi
04.2021 - 06.2023
  • Provided introductory information to new customers purchasing new vehicles
  • Ensuring that customers are satisfied with vehicles and features are working properly and customer has knowledge of features available
  • Determining the quickest most efficient way to resolve concerns or issues from customers in service and sales
  • Escalating queries and concerns to GM for final approval and utilizing all management team to assist in making customers welcome and enjoy the purchasing experience

Education

Associate of Science -

Kent State University
Kent, OH

Skills

  • Small business operations
  • Relationship building
  • Customer relations
  • Client service
  • Operations management
  • Team oversight
  • Negotiation
  • Consulting
  • Verbal and written communication
  • Sales management
  • Employee development
  • Staff hiring
  • Staff management
  • KPI management
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Self motivation
  • Attention to detail
  • Excellent communication
  • Time management
  • Professionalism

Timeline

Owner Loyalty Manager

Nissan of Lagrange
04.2024 - Current

Owner Loyalty/Finance Manager

Union City Mitsubishi
09.2023 - 04.2024

Owner Loyalty Manager

Valdosta Nissan/Mitsubishi
04.2021 - 06.2023

Associate of Science -

Kent State University
Anita Green