Tina Espiritu
Summary
Proven leader in customer relations and business operations, I excelled at Modern Nissan of Hickory by enhancing client satisfaction and fostering repeat business through effective relationship building and strategic process improvements. Skilled in verbal communication and client service, I consistently exceeded expectations, converting prospects into loyal customers without relying on numerical achievements.
Overview
14
14
years of professional experience
Work History
Owner Loyalty Manager
Modern Nissan of Hickory
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Server/Shift Leader
Nagano Japanese Restaurant
10.2010 - 12.2019
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Consultant
Hickory Park Furniture Galleries
10.2013 - 09.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Education
High School Diploma -
New Hope Christian Academy
Society Hill, SC06.2006
Skills
Customer Relations
Business operations
Client Service
Relationship Building
Verbal and written communication
Timeline
Owner Loyalty Manager
Modern Nissan of Hickory
01.2020 - Current
Sales Consultant
Hickory Park Furniture Galleries
10.2013 - 09.2015
Server/Shift Leader
Nagano Japanese Restaurant
10.2010 - 12.2019
High School Diploma -
New Hope Christian Academy
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