Tina Espiritu
Summary
Proven leader in customer relations and business operations, I excelled at Modern Nissan of Hickory by enhancing client satisfaction and fostering repeat business through effective relationship building and strategic process improvements. Skilled in verbal communication and client service, I consistently exceeded expectations, converting prospects into loyal customers without relying on numerical achievements.
Overview
14
14
years of professional experience
Work History
Owner Loyalty Manager
Modern Nissan of Hickory
Hickory, NC
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Server/Shift Leader
Nagano Japanese Restaurant
Conover, NC
10.2010 - 12.2019
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Consultant
Hickory Park Furniture Galleries
Hickory, NC
10.2013 - 09.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Education
High School Diploma -
New Hope Christian Academy
Society Hill, SC06.2006
Skills
Customer Relations
Business operations
Client Service
Relationship Building
Verbal and written communication
Timeline
Owner Loyalty Manager
Modern Nissan of Hickory
01.2020 - Current
Sales Consultant
Hickory Park Furniture Galleries
10.2013 - 09.2015
Server/Shift Leader
Nagano Japanese Restaurant
10.2010 - 12.2019
High School Diploma -
New Hope Christian Academy