Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minerva Iglesias

Santa Paula

Summary

Driven Assistant Manager and Manager with a proven track record at Corinas Discount Store and Advance America Cash Advances, enhancing customer satisfaction and operational efficiency. Skilled in financial management and fostering team motivation, I excel in leveraging analytics for strategic decision-making and building strong customer and team relationships. Achieved significant improvements in productivity and service quality.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Corinas Discount Store
08.2011 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

Advance America Cash Advances
01.2013 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Channel Island University
Camarillo, CA

High School Diploma -

Santa Paula High School
Santa Paula, CA
06.2013

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport
  • Marketing knowledge
  • Compliance understanding
  • Financial Management
  • Budgeting and finance
  • Customer Service
  • Computer Skills
  • Problem Resolution

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Manager

Advance America Cash Advances
01.2013 - 01.2022

Assistant Manager

Corinas Discount Store
08.2011 - Current

Channel Island University

High School Diploma -

Santa Paula High School

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Minerva Iglesias