Bilingual Human Services Specialist 3
Department of Human Services
Medford, OR
07/29/13 - Current
- Performed initial intakes of clients to determine eligibility for services and resources.
- Maintained accurate documentation in accordance with agency standards and policies.
- Advised families on available entitlements such as Medicaid, food stamps and long term services.
- Participated in staff meetings and daily huddles to discuss cases involving complex financial eligibility requiring multi-decision determinations.
- Engaged in outreach activities within the community aimed at increasing awareness about available resources for those facing public assistance.
- Participated in trainings related to topics such as trauma informed care, suicide prevention, harm reduction practices..
- Obtained income, asset and financial information to determine program eligibility.
- Supported applicants in completing documents with accuracy for human service programs.
- Interviewed applicants to verify information eligibility for public assistance.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Processed benefit computations and under or overpayment adjustments.