Minette Berryman
Ocala,FL
Summary
Highly motivated professional with over 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Owner
Enhanced Therapeutics, LLC
Miami, FL
03.2022 - Current
- Maintained detailed records of client progress and outcomes following each session.
- Managed appointments efficiently while ensuring client satisfaction with timeliness of service delivery.
- Ensured that all equipment was cleaned and sanitized after each use according to safety protocols.
- Collaborated with other healthcare professionals when needed for referrals or additional services.
- Built strong relationships with new and existing clients through friendly customer service practices.
- Performed quality, therapeutic bodywork to meet clients' needs.
Plant Operator + Safety Dept. Intern
Miami-Dade Water and Sewer
Miami, FL
04.2018 - 09.2019
- Maintained safety by adhering to regulations and plant procedures.
- Performed physically demanding work, including lifting, carrying and moving heavy objects.
- Communicated effectively with operators and supervisors on technical level.
- Collaborated with colleagues across departments on joint projects or initiatives.
- Attended and participated in meetings and brainstorming sessions with team members.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Performed preventive maintenance activities on plant machinery and equipment.
- Adjusted valves, pumps, motors, and other components in order to maintain the desired level of operation.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Maintained accurate records of process readings on a daily basis.
- Completed maintenance tasks and made adjustments as part of regular upkeep of equipment and safety.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Performed tests and maintenance using specific instruments, equipment and tools.
- Maintained current knowledge about latest operating and maintenance practices with continuing education courses.
Bar Shift Leader
Hurricane Grill & Wings
Kendall, FL
09.2015 - 02.2018
- Responded promptly to emergency situations such as breakages or spills.
- Identified areas for improvement within the bar's services or products offered to customers.
- Reviewed daily takings reports for accuracy and identified any discrepancies that occurred.
- Advised management on potential improvements that could be made in order to increase efficiency.
- Prepared end-of-shift reports detailing sales figures and stock levels.
- Monitored cash handling practices and ensured compliance with financial regulations.
- Established relationships with customers to ensure repeat business is generated.
- Provided training to new bar staff on customer service standards and operational processes.
- Managed customer complaints efficiently and effectively, ensuring that customer satisfaction was achieved.
- Developed strategies to maximise sales opportunities through upselling techniques.
- Ensured all health and safety regulations were adhered to during shift operations.
- Inspected premises regularly to ensure high standards of cleanliness were maintained.
- Resolved conflicts between customers or members of staff in a professional manner.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
Food & Beverage Supervisor
Ocean Reef Club Association
Key Largo, FL
08.2013 - 02.2015
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Resolved conflicts between employees or customers in a timely manner.
- Scheduled maintenance activities for equipment used by the business.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Certification - Water Plant Operation
Sacramento State College
Sacramanto,CA06-2018
Associate of Arts - Pharmacy
Miami-Dade College
Miami, FL06-2011
High School Diploma -
South Dade Senior High School
Homestead, FL06-1999
Skills
- Financial Management
- Strategic Decision-Making
- Contract Management
- Project Management
- Quality Assurance
- Employee Training
- Talent Allocation
- Team Collaboration and Leadership
- Cost Analysis and Savings
- Task Delegation
- Regulatory Compliance
- Staff Management
- Relationship Building
- Incident Response
- Performance Improvement
- Customer Relations
Affiliations
- Equestrian
- Boating
- Hunting
- Continued Education Courses and Certifications
Accomplishments
- Technological Student Association - State Champion - Bridge Building
- World Champion Equestrian
- Completed Keys 100 - 100 mile marathon
Certification
- CPR Certified
- Certified Scuba
- Completed WASD Safety Training
- U of F - Florida Friendly Landscaping Certified
- PEMF- Pulsed Electro-Magnetic Frequency Certified
- ANMR- Animal Neuro-Myofascial Alignment Release
References
References available upon request.
Timeline
Business Owner
Enhanced Therapeutics, LLC
03.2022 - Current
Plant Operator + Safety Dept. Intern
Miami-Dade Water and Sewer
04.2018 - 09.2019
Bar Shift Leader
Hurricane Grill & Wings
09.2015 - 02.2018
Food & Beverage Supervisor
Ocean Reef Club Association
08.2013 - 02.2015
Certification - Water Plant Operation
Sacramento State College
Associate of Arts - Pharmacy
Miami-Dade College
High School Diploma -
South Dade Senior High School
- CPR Certified
- Certified Scuba
- Completed WASD Safety Training
- U of F - Florida Friendly Landscaping Certified
- PEMF- Pulsed Electro-Magnetic Frequency Certified
- ANMR- Animal Neuro-Myofascial Alignment Release
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